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Customer Success role at Respond.io focused on onboarding customers, helping them set up channels, AI Agents and automations, and ensuring they see value and results from the platform. Responsibilities Collaborate closely with customers to understand their goals, use cases and n…
Escalation engineering role at JumpCloud focused on owning escalated customer issues across the platform, performing privileged production data operations, and acting as a bridge between Support and product engineering. Responsibilities Own escalated customer found issues end to…
Customer Success Manager at a Toronto based GEO, AI search and SEO agency, acting as the main point of contact for B2B clients and proving measurable progress across AI search, SEO and PPC. The role owns retention, reporting and account health for clients including law firms, si…
A Premium Support Customer Service Specialist provides end to end, high touch support to key Airbnb community members, including the Luxe segment, handling complex cases across chat, phone and messaging. Responsibilities Handle complex cases and provide the highest level of serv…
Lead, supervise, and motivate a team of sales agents in a BPO/contact center environment, ensuring KPIs, quality, and service excellence are met. The role involves performance monitoring, scheduling, escalation handling, and client collaboration. Responsibilities Lead, supervise…
A Senior Customer Success Manager responsible for a portfolio of around 90 public healthcare establishments, defining and driving adoption strategies for Lifen's solutions. Responsibilities Take responsibility for around 90 healthcare establishments, a third of them key accounts…
You will manage an enterprise customer portfolio end to end, from trial and contract signing through retention, renewals and growth, acting as the main relationship owner for key decision makers. Responsibilities Accompany enterprise customers from the trial phase through contra…
A Mid Market Customer Success Manager role at Secfix, owning and growing a portfolio of higher value, more complex customers in the DACH region. The role is commercially accountable for renewals, expansion, and Net Revenue Retention. Responsibilities Own a portfolio of mid marke…
A customer success role owning technical depth and commercial outcomes for ElevenLabs' customers across Southern Europe, covering onboarding, adoption, renewals, expansion and cross sell. It sits at the intersection of product, engineering and revenue. Responsibilities Run onboa…
Customer Success Architect (CSA) role on GitLab's customer success team, acting as a trusted technical advisor to key customers to drive adoption, retention, growth and satisfaction. The CSA turns customers' desired business outcomes into actionable objectives and serves as liai…
Owns the post sale experience for a portfolio of EMEA public sector customers (law enforcement, regulators, government teams) across all TRM products, including Ardence, covering onboarding, adoption, outcomes and the customer relationship. Responsibilities Onboard and activate …
The Senior Customer Onboarding Specialist supports new customers through the Didomi onboarding cycle, from Kick Off to deployment and handover to the Customer Success team. The role is the entry point into the Customer Onboarding career path and is performed under the guidance o…
AI first Customer Success Manager at Tidio, owning a book of ~80 European SMB and mid market B2B SaaS accounts end to end, from onboarding through renewals and expansion. The role focuses on driving adoption of AI native customer service products and being accountable for Net Do…
Director of Global Client Enablement responsible for driving adoption, scale and measurable value from WPP Open across a portfolio of global client accounts hubbed in France. The role coordinates enablement programs, training and change management for client teams within the Dat…
Manages client service programs and accounts, maintaining client, broker and vendor relationships and overseeing renewal, pricing, invoicing and reporting processes to ensure customer satisfaction and client retention. Responsibilities Performs client renewal and Client Service …
An IT Support Analyst providing hands on front line technical support to EMEA employees, both onsite and remotely, resolving hardware, software, account access, and collaboration tool issues. Responsibilities Provide onsite technical support including hardware setup, network con…
A Senior Customer Success Manager role on Elliptic's global Commercial team, managing a nominated list of mainly Enterprise customers to drive upsells, renewals and net revenue retention. The role focuses on the full customer lifecycle from onboarding to expansion within the pay…
The Senior Customer Education Manager, Live Programs owns Fin's live training program end to end, designing curriculum and delivering live experiences such as webinars, cohorts, workshops and the annual Fin Academy Live event. The role also supports strategic Enterprise customer…
A Senior Customer Success Manager role in OneTrust's Customer Experience team in London, acting as a trusted advisor for strategic customers from onboarding to renewal. The role focuses on driving revenue retention and growth through adoption, alignment, and customer engagement.…
A customer facing Senior Technical Architect (Privacy) role in OneTrust's Technical Advisory team, part of Customer Success. The role advises privacy, legal, compliance and technology stakeholders on privacy processes, operating models, workflows, data and integrations without o…
A flexible, travelling station support role for roadsurfer in France, based in Lyon, helping customers pick up and drop off campers and supporting station teams with daily tasks. Responsibilities Travel to work at different stations in France, stepping in where support is needed…
Technical Account Manager acting as a trusted technical advisor for Camunda's most strategic enterprise customers, guiding them through adoption of the process orchestration platform. The role sits in the Customer Success team and focuses on technical adoption plans, advisory se…
Onboarding focused implementation role at an AI manufacturing software company, owning customer onboarding outcomes against success metrics and KPIs. The role involves executing the onboarding cycle, validating input data quality, documenting edge cases, and coordinating with in…
Onboarding focused implementation role at an AI software company serving manufacturing, owning customer onboarding outcomes and iterating on the onboarding process. Responsibilities Own onboarding outcomes against success metrics and customer KPIs (quality, reliability, time to …
