Deployment Strategist, Public Sector (EMEA)
Job description
Owns the post-sale experience for a portfolio of EMEA public sector customers (law enforcement, regulators, government teams) across all TRM products, including Ardence, covering onboarding, adoption, outcomes and the customer relationship.
At a glance
- Work mode
- Remote · United Kingdom, Europe
What you'll do
- Onboard and activate EMEA Public Sector accounts across all TRM products, with a clear onboarding path and measurable hands-on-keyboard usage for every account in the portfolio
- Use AI to build production CS workflows that pull from ChurnZero, Salesforce, Gong, and product usage telemetry to auto-generate account health summaries and QBR drafts
- Define and track adoption benchmarks across the portfolio — hands-on-keyboard usage, consumption rates, and account-specific success metrics — and surface at-risk accounts before renewal decisions are made
- Develop new use cases with investigators and analysts that deepen usage across TRM products, including Ardence, and feed learnings back into onboarding and enablement for the wider team
- Run executive business reviews and QBRs with senior stakeholders at public sector agencies and regulators across EMEA
- Partner with ADs, who own the commercial motion, to enable renewals and expansion: bring account health, adoption evidence, and a structured path to proving value for every customer with an expiring or at-risk contract, and take accountability for the GRR and NRR outcomes that adoption drives
- Close the feedback loop between customers and Product — synthesize adoption blockers, feature gaps, and new use case opportunities into prioritized, actionable input that informs the roadmap
- Work as one team with EMEA colleagues across languages and time zones, sharing the playbooks, workflows, and account plans that work so coverage is consistent across the region
- Be the primary lead for your area and responsible for customer success, including the flexibility to handle urgent needs outside of standard hours or on weekends when they arise
What we're looking for
- 5+ years in customer success, deployment, or post-sale roles with proven accountability for GRR, NRR, and adoption outcomes
- Domain credibility in law enforcement, public sector, cyber, national security, financial crime, or blockchain intelligence
- Comfort with ambiguity — experience in fast-changing product environments, able to ship a working v1 without waiting for a perfect playbook
- Production AI fluency — built real, repeatable AI workflows (not just experiments) that synthesize data from multiple sources into outputs that run consistently and have measurable results
- High level of independence — sets own agenda, operates without needing constant direction, and ships v1 before having all the answers
- Strong executive presence — can run a QBR with a senior government or public sector stakeholder
- Based in the UK or Europe and comfortable working with customers across EMEA
Nice to have
- Additional European languages
Your team
EMEA Deployment Strategy team
Covers the region by geography and language (DACH and Eastern Europe, the UK, and SPLATAM), alongside Customer Experience; a net-new seat that adds coverage across accounts, with high autonomy and meaningful influence on how we serve the region
How to get hired
- 1Recruiter Intro: Qualifications, motivations, and alignment with the role
- 2Hiring Manager: Deep dive into your relevant experience, skills, and impact
- 3First Round: 1–2 interviews focused on the skills most critical to the role
- 4Final Round: Hands-on case study, usually a panel-style session going deeper into craft, problem-solving, and alignment with TRM
- 5References: Former colleagues who can provide insight into your work and impact
- 6Offer: Recruiter presents the offer and compensation details
Apply
Direct apply at TRM Labs
Opens the job posting at TRM Labs
About TRM Labs
Build a Safer World.
TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM.
Mission
Make the world safer and more secure by helping public and private sector agencies investigate and disrupt crime.
Key facts
- Work sits at the intersection of AI, national security, and fighting crime
- Customer Success team is fully remote and async-first
- Hires and grows against three leadership principles: Impact-Oriented Trailblazer, Master Craftsperson, Inspiring Colleague
- AI fluency is a baseline expectation; evaluated during the interview process
What they value
- Impact-Oriented Trailblazer: put customers first and move with speed, focus, and adaptability
- Master Craftsperson: balance speed with high standards, own outcomes end-to-end, invest in getting better every day
- Inspiring Colleague: add clarity and energy, bring humility, candor, and a one-team mindset