O
Senior Technical Architect (Privacy)
Contract type
Ongoing
Work mode
Hybrid · United Kingdom
Experience
Senior · 5+ years
Job description
A customer-facing Senior Technical Architect (Privacy) role in OneTrust's Technical Advisory team, part of Customer Success. The role advises privacy, legal, compliance and technology stakeholders on privacy processes, operating models, workflows, data and integrations without owning hands-on implementation.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Hybrid · United Kingdom
What you'll do
- Lead outcome-focused discovery, advisory engagements, workshops, and expert sessions with customers
- Clarify customer objectives, constraints, stakeholders, and desired outcomes before recommending a path forward
- Translate business and regulatory needs into practical recommendations for privacy processes, workflows, data, integrations, and OneTrust capabilities
- Explain solution options, dependencies, trade-offs, and implications for scale at the appropriate level of detail
- Assess customer readiness, adoption barriers, process maturity, and solution direction; recommend pragmatic next steps
- Create clear, decision-ready deliverables such as current-state assessments, future-state recommendations, reference architectures, process guidance, and reusable patterns
- Build trusted relationships and communicate confidently with both technical and executive audiences
- Partner closely with Customer Success, Product, Sales, Support, Professional Services, and other specialist teams to deliver consistent customer outcomes
- Capture recurring customer needs and translate them into feedback, enablement content, playbooks, and product opportunities
- Maintain clear advisory boundaries: provide strategic framing, product expertise, and guidance while enabling customers or delivery partners to execute implementation
What we're looking for
- 5+ years of experience in consulting, technical advisory, solution consulting, customer success, business analysis, transformation, or another customer-facing problem-solving role
- A strong technical background in enterprise software (ideally SaaS), systems, data, workflow design, integrations, APIs, solution architecture, or a related field
- A consultative approach: listen carefully, ask effective questions, structure ambiguity, and turn complex problems into clear recommendations
- Strong learning agility and a constructive attitude, including curiosity, ownership, humility, resilience, and openness to feedback
- The ability to connect customer objectives to practical technology and operating-model decisions
- Strong written and verbal communication skills, with the ability to adapt the message for executive, functional, and technical audiences
- Independent but also a team player
- Experience influencing stakeholders and collaborating across functions without direct authority
- BA/BS in a related subject is required
Nice to have
- Experience in privacy, data protection, privacy operations, privacy technology, or a closely related field
- Experience with OneTrust Privacy Automation or comparable privacy-management platforms
- Familiarity with privacy regulations and frameworks
- OneTrust certifications or relevant privacy credentials such as CIPP/E, CIPM, CIPT
- Experience advising enterprise customers on adoption, optimization, governance, or value realization
- Experience creating reusable advisory playbooks, reference architectures, or enablement materials
- Experience in using software for reporting and task management, such as Salesforce
Your team
Technical Advisory team (part of Customer Success)
Customer-facing advisory team within Customer Success
Benefits
- Comprehensive healthcare coverage
- Flexible PTO
- Equity RSUs
- Annual performance bonus opportunities
- Retirement account support
- 14+ weeks of paid parental leave
- Career development opportunities
- Company-paid privacy certification exam fees
Apply
Direct apply at onetrust
Opens the job posting at onetrust
About OneTrust
The AI-Ready Governance Platform™
OneTrust unifies regulatory intelligence, automation, and connected governance workflows so businesses can move at the speed of AI while ensuring good governance to prevent data misuse at scale. It developed the first technology platform for responsible data use in 2016 and is trusted by thousands of organizations worldwide.
Mission
To enable innovation through the responsible use of data and AI.
Key facts
- 2016
- Privacy and data governance technology
- Developed the first technology platform for responsible data use in 2016
- Trusted by thousands of organizations worldwide
- Office-first culture encouraging three days a week in office for most roles
What they value
- People first
- Diverse and inclusive
- Growth and career without boundaries