Customer Success Manager — Measure Marketing

Measure Marketing Results Inc.

Contract type

Ongoing

Work mode

Remote · LATAM, Colombia, Europe

Experience

Mid-level · 3+ years

Job description

Customer Success Manager at a Toronto-based GEO, AI search and SEO agency, acting as the main point of contact for B2B clients and proving measurable progress across AI search, SEO and PPC. The role owns retention, reporting and account health for clients including law firms, signage, SaaS and home improvement businesses.

At a glance

Employment: Full-time
Work mode: Remote · LATAM, Colombia, Europe
Languages: English – fluent

What you'll do

Be each client's trusted partner and main point of contact.
Run check-ins, monthly and quarterly reviews that prove progress and set the next 90-day sprint.
Handle escalations calmly and drive fast, accountable fixes.
Explain AI search shifts in plain English, including AI Overviews, zero-click results and citations in ChatGPT and Perplexity.
Read paid search performance in Google Ads and Microsoft Ads, including spend, CPC, conversions and cost per lead, and flag when budget isn't turning into pipeline.
Connect GEO, AEO, SEO and PPC to outcomes: visibility, qualified traffic, leads and cost per lead.
Own the narrative while specialists handle execution.
Link content plans to client goals, and flag gaps for both search and AI engines.
Raise the alarm when traffic or ad clicks grow but leads stay flat, then drive CRO fixes with the web team.
Turn data from GA4, Search Console, Google Ads, agency reporting tools and HubSpot into a monthly value story: what happened, why it matters and what's next.
Use AI to draft reports, summarize calls and spot patterns; verify the output, apply judgment and own every word the client sees.
Score every account based on leads and account health, customer sentiment, and run recovery plans for any account in Yellow or Red.
Escalate any account that stays Red for more than 30 days.
Pass expansion opportunities to the growth team when clients are winning.
Turn success plans into ClickUp projects with owners, milestones and deadlines, and keep HubSpot clean.
Coordinate the SEO, PPC, content, web and dev teams while protecting scope and margin.
Automate repetitive reporting and follow-ups with AI and workflow tools.

What we're looking for

3+ years in customer success or account management at a digital marketing agency, SEO/SaaS company or similar B2B service business.
A working understanding of SEO and PPC (Google Ads, Microsoft Ads), plus curiosity and early knowledge of AI search, GEO and AEO.
Comfort with numbers: can read GA4, Search Console and dashboard data and explain what changed and why.
Proven ability to turn data into a clear, persuasive story for business owners and executives.
Hands-on experience with AI tools such as ChatGPT, Claude or Gemini for research, reporting and communication, plus the judgment to check their output.
Experience running projects in ClickUp or a similar tool (Asana, Monday) and keeping a CRM like HubSpot clean.
Confidence in tough conversations, including pushback, scope creep and at-risk renewals.
Professional fluency in English, written and spoken, with North American clients.

Nice to have

Experience with tracking and reporting tools, and reporting platforms.
Basic CRO knowledge, such as landing page best practices, A/B testing and conversion tracking.
Experience with workflow automation (Zapier, ClickUp automations).
Background with B2B customers and an asset to know SaaS clients.
Familiarity with net revenue retention, upsell motions and customer lifetime value.

Save

About Measure Marketing Results Inc.

Search Changed the Map. You're the Client's GPS.

Measure Marketing (MMR) is a Toronto-based GEO, AI search and SEO agency.

Mission

We help clients get found, cited and chosen across both classic and AI-powered search.

Key facts

Digital marketing agency
Toronto-based GEO, AI search and SEO agency
Clients include B2B, law firms, signage, SaaS, and residential and commercial home improvement