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Customer Success Manager, Mid-Market (German-speaking)
Contract type
Freelance
Work mode
Remote · EU time zones
Experience
Mid-level · 4+ years
Job description
A Mid-Market Customer Success Manager role at Secfix, owning and growing a portfolio of higher-value, more complex customers in the DACH region. The role is commercially accountable for renewals, expansion, and Net Revenue Retention.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · EU time zones
- Languages
- German – C2, English
What you'll do
- Own a portfolio of mid-market customers and be fully accountable for renewals and expansion
- Own the end-to-end implementation of compliance frameworks with your customers, guiding them from onboarding through audit readiness
- Become a trusted compliance partner, helping customers translate structured frameworks into practical, auditable processes
- Build and maintain clear account plans for priority customers
- Run structured renewal cycles, including pricing, scope, and procurement discussions
- Proactively identify upsell and expansion opportunities and drive them to close
- Run effective QBRs with clear narratives, outcomes, and next steps
- Translate complex security and compliance topics into business value
- Maintain accurate account health, renewal forecasts, and expansion pipeline in HubSpot
- Create and improve playbooks, templates, and scalable CS processes
What we're looking for
- 4+ years of experience as a Customer Success Manager in a B2B SaaS company, ideally between seed and Series B stage
- Proven ownership of renewals and expansion, not just relationship management
- Track record of delivering strong Net Revenue Retention in mid-market or upmarket accounts
- Comfortable managing longer cycles, complex stakeholders, and high expectations
- Confident handling tough renewal and commercial conversations
- Strong commercial mindset: you think about expansion in every customer interaction
- Able to communicate complex topics clearly in German (C2) and English
- Highly structured and process-driven, even in fast-moving environments
- Comfortable operating with autonomy and ambiguity in an early-stage company
Nice to have
- Exposure to compliance, information security, risk, or GRC topics
- Experience building or improving CS processes and tooling from scratch
Your team
Customer Success
Works closely with the Customer Success Lead and other teams to shape how Secfix delivers value and retains & expands revenue with larger customers.
Benefits
- 100% remote work with a virtual office in Gather
- Industry-competitive local salaries
- Generous equity package
- Mentorship from top VCs and accelerators
- €1,000 annual personal development budget
- Home office budget and access to co-working spaces
- 26 days holiday + local public holidays
- Comprehensive health coverage
- Annual retreat
- Company-wide events
- Latest tech equipment (MacBook, monitors, headphones)
How to get hired
- 145 min - Intro call with Talent team
- 245 min - Interview with CS Lead
- 3Take-home Assessment
- 445 min - Role-play with CS Lead
- 530 min - Culture-focused interview with Co-Founder
Apply
About Secfix
Automating security compliance in Europe
Secfix is at the forefront of automating security compliance in Europe. It is run by a 100% remote team with hubs in Munich, Berlin and London.
Mission
Help companies get and stay ISO 27001, GDPR, TISAX, and SOC 2 fast and easy and reduce hundreds of hours of manual work.
Key facts
- Munich, Berlin and London hubs
- Security compliance automation
- Raised a $12M Series A
- Backed by top VCs, including Alstin Capital, Neosfer (Commerzbank), and Bayern Capital
- 100% remote team with hubs in Munich, Berlin and London
- Remote-only company, hiring only within EU time zones
Partners & customers
Alstin CapitalNeosfer (Commerzbank)Bayern Capital