S
Manager Client Services
Contract type
Ongoing
Work mode
Remote
Experience
Senior · 8+ years
Job description
Manages client service programs and accounts, maintaining client, broker and vendor relationships and overseeing renewal, pricing, invoicing and reporting processes to ensure customer satisfaction and client retention.
At a glance
- Work mode
- Remote
What you'll do
- Performs client renewal and Client Service Instruction preparation for assigned clients
- Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports
- Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients
- Educates the client on loss data - drivers of cost impacting assigned programs
- Coordinate project activity
- Acts as primary client contact with focus on maintaining and improving overall customer satisfaction
- Identifies issues that impact customer satisfaction
- Identifies and solicits cross selling opportunities
- Coordinates client contracts
- Administers company personnel policies in all areas and follows company staffing standards and training recommendations
- Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions
- Provides support, guidance, leadership and motivation to promote maximum performance
- Performs other duties as assigned
- Supports the organization's quality program(s)
- Travel as required
What we're looking for
- Bachelor's degree from an accredited college or university preferred
- Colleague to pursue CPCU, AIC and/or ARM or other related designation required
- Eight (8) years of related experience or equivalent combination of experience and education required to include three (3) years as an Account Representative OR five (5) years adjuster experience including one (1) year in a supervisory capacity
- Strong understanding in one of the following areas: workers compensation, liability and disability claims management
- Strong understanding of client location coding parameters, banking methodology, and claims operating systems
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation and facilitation skills
- Ability to work in a team environment
- Ability to handle conflict and confront challenging issues in a fast work environment
- Ability to meet or exceed Performance Competencies
Benefits
- Medical
- Dental
- Vision
- 401k and matching
- PTO
- Disability and life insurance
- Employee assistance
- Flexible spending or health savings account
- Other additional voluntary benefits
Apply
About Sedgwick
Sedgwick is a company with 33,000 colleagues who help people around the world facing the unexpected.
Key facts
- 33,000 colleagues
- Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
- Certified as a Great Place to Work®
- Fortune Best Workplaces in Financial Services & Insurance
What they value
- Caring culture
- Work-life balance
- Diverse, equitable, and inclusive workplace