Technical Account Manager - France
Job description
Technical Account Manager acting as a trusted technical advisor for Camunda's most strategic enterprise customers, guiding them through adoption of the process orchestration platform. The role sits in the Customer Success team and focuses on technical adoption plans, advisory services, and customer outcomes.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Worldwide
- Pay
- USD 180,100 – 290,400 / year
What you'll do
- Serve as the primary technical contact and trusted advisor for designated enterprise customers, leading them through all stages of their Camunda adoption journey
- Guide the creation and execution of tailored technical adoption plans, designed to maximize business outcomes and ensure long-term success
- Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders – from onboarding through ongoing operations
- Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally
- Foster strong, collaborative relationships with cross-functional Camunda teams such as Customer Success Managers, Consulting, Support, Product, Engineering, Sales and Pre-Sales to drive measurable customer outcomes at scale
- Regularly spend time on-site with accounts for key milestone interactions (as needed, up to 50% during busy periods) to deepen partnerships and accelerate strategic initiatives
What we're looking for
- Ability and/or willingness to use our product
- At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software
- Demonstrated technical expertise: hands-on with a high-level programming language (such as Java, C#, or Python) and relevant enterprise software frameworks
- Solid understanding of modern solution architectures and associated paradigms, including DevOps topics (especially Kubernetes)
- A proven track record of building trusted relationships and providing advisory services to both technical and business stakeholders—able to synthesize and explain complex issues clearly to varied audiences
- Strategic problem solving competencies with a collaborative, impact-driven mindset; comfortable tailoring approaches to unique customer situations
- Willingness and flexibility to spend time on-site with clients as account needs dictate (up to 50% during busy periods)
- 3+ years of design/implementation/operations/consulting with distributed applications experience
- Experience in external customer-facing environment as a technical lead
- Experience in a 24x7 operational services or support environment
Nice to have
- Experience in enterprise automation, business process management, process orchestration, or robotic process automation
- Relevant industry certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, CKA, etc.)
- Familiarity with Camunda products
Your team
Customer Success
Fast-growing, innovative Customer Success team
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About Camunda
The enterprise platform for agentic orchestration
Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences. Fully remote and global, Camunda is transforming into an AI-first organisation built on its own platform.
Mission
Enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes with built-in governance, auditability, and human oversight.
Key facts
- Enterprise software / process orchestration and automation
- Trusted by over 700 organizations worldwide, including 9 of top 10 US banks
- Named GP Bullhound's Top 100 Next Unicorn list
- 2025 Great Place to Work certified
- Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies
- Ranked 3rd in Flexa's 2026 Most Flexible Companies
- Fully remote and global
- Transforming into an AI-first organisation, built on its own platform
What they value
- Everyone is welcome at Camunda
- Inclusive environment that empowers our people
- Honour diverse cultures and backgrounds