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Senior Customer Success Manager – Secteur public

Lifen
Contract type
Ongoing
Work mode
Hybrid · Paris, France
Experience
Senior · 6+ years

Job description

A Senior Customer Success Manager responsible for a portfolio of around 90 public healthcare establishments, defining and driving adoption strategies for Lifen's solutions.

At a glance

Employment
Full-time · Employee (employment agreement)
Work mode
Hybrid · Paris, France
Languages
French – fluent

What you'll do

  • Take responsibility for around 90 healthcare establishments, a third of them key accounts, define segmentation and prioritize actions.
  • Build long-term relationships across decision-makers, referents and users and create tailored support plans.
  • Provide in-depth advice on the solutions, analyze needs, master configurations and diagnose complex problems.
  • Drive impact-oriented action plans using usage data and performance indicators to measure results over time.
  • Collaborate with Product, Ops, Support and Sales teams to improve Customer Success processes.

What we're looking for

  • Solid experience, ideally 6 years or more, in Customer Success, strategic account management, consulting or complex project management.
  • Proven experience managing B2B portfolios, ideally multi-stakeholder key accounts, with segmentation and prioritization mastery.
  • Strong product expertise and a consulting posture on complex solutions requiring advanced configurations.
  • Analytical and structured approach, able to use data to guide decisions and measure impact.
  • Strategic vision and leadership: able to step back, challenge stakeholders and build a long-term vision.
  • Rigor and proactivity: autonomous, organized, results-oriented and able to advance several complex topics in parallel.
  • Curiosity and excellent interpersonal skills, with clear communication to varied stakeholders.

Nice to have

  • Experience in B2B SaaS, technical solutions or the healthcare sector is a plus.

Your team

Customer Success

The Customer Success team supports healthcare establishments in adopting and using Lifen's solutions so they are fully integrated into health professionals' practices.

How to get hired

  1. 130-minute exchange with Laura, Talent Acquisition, to understand your background, expectations and motivation.
  2. 260-minute interview with Pierre, Hiring Manager, on portfolio management and strategic approach.
  3. 360-minute case study with Pierre and a CS team member, with the case sent a few days before.
  4. 430-minute Cultural Alignment interview with Raphaël, VP Ops.
  5. 5Feedback promised within 72 hours after each step.

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About Lifen

Lifen believes medical data can transform the healthcare system, if it is accessible.

Lifen builds AI-based solutions that let health professionals share medical information effortlessly and help researchers accelerate clinical discoveries.

Mission

To unlock the potential of health data.

Key facts

  • 2015
  • Paris, France
  • More than 150 people work from its offices and remotely.
  • It has connected 800 hospitals and 150,000 health professionals.
  • Its solutions impact millions of patients in France every day.

What they value

  • Embrace Complexity: dig deep into complex topics and build relevant solutions.
  • Bienveillance: build trusting relationships and challenge constructively.
  • Real Impact: seek concrete, measurable results for clients and internal practices.