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The Global Support Manager manages and develops relationships with existing publishers, maximizing revenue through account optimization and upselling while minimizing churn. The role supports portfolio performance and publisher satisfaction to meet revenue and margin targets. Re…
Customer Success role in the Customer Programs team, developing and running scalable 1 to many engagement programs for SMB and low touch customers to drive adoption, retention and upsells. Responsibilities Monitor the customer health score of existing customers and launch scaled…
A Customer Programs role at SoSafe focused on creating and running scalable 1 to many engagement programs for SMB and low touch customers to drive adoption, upsells, and retention. The role supports a book of business of 500 to 1000 accounts. Responsibilities Monitor existing cu…
Staff Escalations Manager 4 leading a global team of Escalation Managers within Twilio's Escalations Management team, under the Escalations & Engagement org in Twilio Support. The role focuses on coaching, process improvement, and handling critical customer escalations and incid…
A Professional Services Engineer at Tines acts as a technical authority on the Tines platform, scoping, designing, building and deploying workflow automation Stories in customer tenants. The role supports customers' automation journeys and partners with Engagement and Project Ma…
Technical Support Engineer 3 at Twilio, supporting customers' use of the Twilio platform and acting as a subject matter expert for Twilio's APIs and SDKs. The role sits in the Global Customer Support team and resolves complex customer requests across support channels. Responsibi…
A Fast Track Onboarding Specialist (L2) at Twilio provides personalized onboarding support to customers onboarding A2P numbers, managing SLAs and credit utilization. The role sits in the Fast Track onboarding team within Twilio's Super Network. Responsibilities Provide personali…
Associates on a new sportsbook operations team working on the front line of all tech, process and trading issues that impact sportsbook. The role focuses on coordinating teams to protect the customer experience and understanding the full lifecycle of sportsbook issues. Responsib…
Technical support role ensuring the reliable operation of the Poultry Master platform and its integrations across Plukon's European operations, investigating incidents and improving CI/CD and data processes. Responsibilities Provide technical support for Poultry Master and its i…
A remote engineering role at Canonical providing deep technical support and escalation for Ubuntu, OpenStack, Ceph and Kubernetes, debugging complex open source issues for enterprise customers and partners. Responsibilities Resolve complex customer problems related to Ubuntu, Op…
Customer Support Representative at iClosed, acting as the friendly voice of the company helping users with questions and technical blockers, mostly over chat with occasional video calls for premium customers. Responsibilities Support customers over chat, email, and occasional vi…
Customer Support Engineer Tier 2 providing world class technical support to JumpCloud customers, resolving high priority and mission critical issues across support channels. Responsibilities Provide technical support, troubleshooting and issue resolution to customers via email, …
A Tier 1 Customer Support Engineer role providing technical support and troubleshooting to JumpCloud customers across email, phone, chat and remote sessions. The position resolves high priority and mission critical customer issues and works with Support, Product and Engineering …
A temporary two month Supervisor role leading a team of customer contact employees, coaching them and improving results and service quality. Responsibilities Conduct coaching, appraisal and development conversations Analyse results (KPIs) and take actions to improve them Collabo…
The Sr. Specialist supports local channel partners and their advertising partners by administering marketing programs, reviewing submitted marketing materials against guidelines, and providing customer service primarily via phone, chat, and email. The role focuses on brand ambas…
A senior individual contributor role providing technical escalation and problem management for complex, high impact customer issues in digital investigative software support. The role also coaches support engineers and partners with Engineering and Product Management to reduce r…
Manager, Customer Success responsible for driving measurable outcomes and end to end customer experience for a new flagship customer, while directly leading a team of two Technical Support Engineers. Remote role based in the United Kingdom. Responsibilities Own the end to end su…
A customer success role owning technical depth and commercial outcomes for ElevenLabs' customers across the UK & Ireland region, sitting at the intersection of product, engineering, and revenue. The role covers onboarding, enablement, growth, renewals, expansion and cross sell f…
Lead and supervise the Owner Relations Specialists across Latin America for Corporate Stays, overseeing daily activities, owner communication, escalations, and service standards. The role aims to ensure owner satisfaction, retention, and consistent service across LATAM markets. …
A 3 month remote internship as a Support Engineer / Customer Success, acting as the primary technical interface for e commerce customers and internal users of supply chain tools (WMS, OMS). The role focuses on technical troubleshooting, onboarding, ticket management and supporti…
A customer facing technical role managing relationships with assigned Nutanix customers to drive product adoption and ensure customer success. The role sits within the Nutanix Professional Services team and is primarily remote. Responsibilities Manage and nurture relationships w…
A Swedish speaking E commerce Support Specialist role supporting users of a tech brand's e commerce platform with order tracking, returns, refunds and payment queries. The position is remote in Portugal on a full time, 12 month renewable contract. Responsibilities Handle inquiri…
Assigned Support Engineer at GitLab acting as a trusted technical advisor to the company's largest Self managed, GitLab Dedicated, and GitLab.com customers, preventing operational disruption and resolving complex technical issues. Responsibilities Provide technical support to ou…
Tier 2 Customer Support Engineer specializing in Windows and Active Directory, serving as a subject matter expert for high complexity identity and directory integration escalations for enterprise customers. The role bridges deep technical troubleshooting with executive level cus…
