E
Account Manager - UK/I
Contract type
Ongoing
Work mode
Remote · Ireland
Experience
Senior · 5+ years
Job description
A customer success role owning technical depth and commercial outcomes for ElevenLabs' customers across the UK & Ireland region, sitting at the intersection of product, engineering, and revenue. The role covers onboarding, enablement, growth, renewals, expansion and cross-sell for a defined book of business.
At a glance
- Work mode
- Remote · Ireland
- Languages
- English – fluent
What you'll do
- Run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents
- Advise customers on production deployment, digging into usage and performance data to catch friction early and keep adoption moving
- Own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion
- Spot expansion opportunities early, own renewals and upsells end to end
- Work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue
- Dig into how customers deploy ElevenLabs across web, mobile, and their systems, spot problems before they do, and inspire new use-cases
What we're looking for
- 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the UK & Ireland region
- Proven experience of owning and managing a defined Book of Business
- Fluent in English
- Proven experience working across the UK & Ireland market. Knowledge of the landscape and cultural nuances
- Familiarity and experience with building and deploying AI agents
- Strong builder mindset - thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes
- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
- Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
- Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
- Self-motivated and able to work independently in a remote or distributed team environment
Benefits
- Innovative culture: part of a generational opportunity to define the trajectory of AI
- Growth paths: countless opportunities to drive impact beyond immediate role and responsibilities
- Learning & development: annual discretionary stipend supporting professional development
- Social travel: annual discretionary stipend to meet up with colleagues each year
- Annual company offsite: entire team together in a new location each year - past offsites have included Croatia and Italy
- Co-working: monthly co-working stipend if not located near one of the main hubs
Apply
Direct apply at ElevenLabs
Opens the job posting at ElevenLabs
About ElevenLabs
AI research and product company transforming how we interact with technology
ElevenLabs is an AI research and product company that launched in January 2023 with the first human-like AI voice model. It serves millions of users and thousands of businesses, from fast-growing startups to large enterprises. Its platforms include ElevenAgents, ElevenCreative, and ElevenAPI.
Key facts
- 2023
- AI research and product
- Launched in January 2023 with the first human-like AI voice model
- Serves millions of users and thousands of businesses
- Raised $781M in funding
- Last valuation was $22B
- Expanded from voice into three main platforms: ElevenAgents, ElevenCreative, and ElevenAPI
- ElevenCreative supports 70+ languages
Partners & customers
Deutsche TelekomMeta
What they value
- High-velocity: rapid experimentation, lean autonomous teams, and minimal bureaucracy
- Impact not job titles
- AI first
- Excellence everywhere
- Global team: prioritize talent, not location