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Customer Support Representative
Contract type
Ongoing
Work mode
Remote · Worldwide
Experience
Junior / entry level · 1+ years
Job description
Customer Support Representative at iClosed, acting as the friendly voice of the company helping users with questions and technical blockers, mostly over chat with occasional video calls for premium customers.
At a glance
- Employment
- Full-time
- Work mode
- Remote · Worldwide
- Languages
- English – B2 spoken, C1 written, French
- Pay
- USD 1,200 – 1,700 / month
What you'll do
- Support customers over chat, email, and occasional video calls.
- Stay quick, friendly, patient, and professional in every conversation.
- Escalate issues to the right internal team and follow them through to resolution.
- Troubleshoot technical issues and walk users through the fix.
- Help users connect iClosed with automation tools like Zapier, Make, n8n, webhooks or API.
- Suggest improvements to our support processes and to the product itself.
- Help improve our product by providing feedback and suggestions.
What we're looking for
- 1+ year of experience in customer support or a similar role.
- English: B2 spoken and C1 written.
- Basic knowledge of web apps and SaaS products (Intercom, ClickUp, Slack, email, Zapier/Make/n8n, scheduling tools).
- Strong communication skills and the ability to explain complex things simply.
- A problem-solving mindset and eagerness to learn.
- Dedicated and hardworking, and happy when you've helped someone.
- Available to work shifts within 8am to 10pm CET.
Nice to have
- French language skills.
Benefits
- Remote-friendly – work from anywhere.
- Growth opportunities – expand your skills and career.
- A supportive team – people who help each other out.
- Impactful work – help customers and make a difference every day, internally and publicly.
- A positive, energetic culture – we take our work seriously, but that doesn't mean we can't have fun while doing it.
Apply
About iClosed
A profit maximizer for high-ticket sales teams
iClosed is a profit maximizer for high-ticket sales teams, helping them capture more leads, book more calls, and close more deals.
Key facts
- Works with customers like Hyros.com, Iman Gadzhi, Whop, Instantly.ai, and thousands of users.
Partners & customers
Hyros.comIman GadzhiWhopInstantly.ai