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Tijdelijk Supervisor Klantcontact - Het Juridisch Loket
Teleperformance
Contract type
One-time
Work mode
Remote · Den Haag, Netherlands
Experience
3 years
Job description
A temporary two-month Supervisor role leading a team of customer contact employees, coaching them and improving results and service quality.
At a glance
- Employment
- Temporary
- Work mode
- Remote · Den Haag, Netherlands
- Languages
- Dutch
What you'll do
- Conduct coaching, appraisal and development conversations
- Analyse results (KPIs) and take actions to improve them
- Collaborate with fellow supervisors and team leads to continuously improve service
- Foster a customer-oriented and positive working atmosphere within the team
What we're looking for
- Strong communication skills
- Stress-resistant and able to keep an overview during busy moments
- Enjoys coaching and supporting employees
- Available 40 hours per week for 2 months, Monday to Friday between 9:00 and 17:00
- Willing to travel to the office in The Hague on the first working day
Nice to have
- Experience as a Supervisor, Team Lead or Coach in customer contact is a plus
Benefits
- A challenging and responsible position within a professional team
- Plenty of room for personal development and growth within the organization
- An inspiring work environment focused on collaboration and customer experience