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Team Supervisor, Client Delivery (1-year contract)
Contract type
One-time
Work mode
Remote · Belgium
Experience
Mid-level · 3+ years
Job description
A remote Team Supervisor role in Labcorp's Central Labs Services Team in Belgium, supervising day-to-day operations of a customer or functional team and leading centralized mentoring and coaching for Study Design Leads. It is a 1-year temporary contract.
At a glance
- Employment
- Temporary
- Work mode
- Remote · Belgium
- Languages
- English – fluent
What you'll do
- Supervise the day-to-day operations of the assigned customer or functional team members
- Ensure appropriate resource allocation to successfully implement and execute project plans
- Manage workload balance within assigned teams and participate in resource management across global teams
- Ensure consistent implementation, use, and review of SOPs
- Coordinate and monitor progress to ensure the achievement of team goals
- Implement, monitor, and report performance metrics and take corrective action when appropriate
- Effective and timely adherence to management communications, meetings and procedures
- Participate in departmental strategy execution
- Ensure the development of a competent workforce to meet growth plans within budget
- Establish and monitor performance objectives for assigned direct reports and take corrective action where appropriate
- Complete thorough, timely, and well-documented performance evaluations
- Responsible for the activities and outcomes of direct reports, taking corrective actions where appropriate
- Responsible for monitoring and tracking resolution of all customer complaints, issues, and concerns related to the team's responsibilities
- Manage and ensure the resolution of such instances in collaboration with leadership
- Ensure issues are documented and leveraged to prevent repeated occurrence
- Leverage expertise by ensuring the breadth of experiences and liaison network are leveraged
- Ensure all services failures are identified, tracked, and resolved in a timely manner
- Take preventative action to ensure that the same service failure does not occur again
- Ensure best practices are applied within the team regarding budget and risk management
- Ensure systems are updated to accurately reflect workload, timelines, etc.
- Lead client relationship activities; adapt depending on specific client needs
- Ensure management of team and/or customer milestones and proactive communication with customers
- Proactively consult with customers regarding the impact of their decisions
- Understand how each customer defines success and tailor processes and interpersonal approach to best meet customer needs
- Assist leadership in managing and supervising the day-to-day operations of the team
What we're looking for
- High school diploma or equivalent
- 3 or more years of experience in clinical research in a client facing role
- 1 or more years of experience in Central Laboratory Services
- 1 or more years of experience in coaching or mentoring peers
- Fluency in English
- Demonstrates advanced customer service expertise and a strong commitment to client satisfaction
- Delivers excellent written, verbal, and interpersonal communication
- Brings strong planning, organizational, and analytical problem-solving capabilities
- Proven ability to drive continuous improvement and enhance operational efficiency
- Shows a high degree of initiative and thrives in collaborative team environments
- Experienced in team building, influencing stakeholders, and resolving conflicts effectively
- Maintains a consistent record of successfully completing projects and meeting objectives
- Applies strong change-management skills to guide teams through evolving priorities
Nice to have
- Bachelor's degree in life science, medical, scientific, technical, or laboratory related discipline
- 1 or more years of people leadership experience
Your team
Central Labs Services Team
Apply
Direct apply at labcorp
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About Labcorp
A global leader in laboratory services
Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges.
Mission
Improving health and improving lives
Key facts
- Laboratory services
- Global leader in laboratory services
- Leveraging advanced technologies, intelligent digital solutions and data-driven innovation across operations