Partner Success Manager - Solutions Architect
Job description
CaptivateIQ is hiring a Partner Success Manager to own the delivery quality and strategic health of its implementation and services partners. The role acts as the bridge between external partners and internal teams, ensuring partner-led engagements meet standards for scalability and technical excellence.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Canada
- Pay
- CAD 212,000 – 264,000 / year
What you'll do
- Own a portfolio of SI and consulting partners, acting as the primary point of contact for delivery success and conducting regular business reviews to drive performance.
- Act as the lead architectural advisor for partners on data modeling, incentive compensation logic, and financial reporting to ensure designs are scalable.
- Enforce the CaptivateIQ Standard of Excellence by reviewing complex partner designs and utilizing Solution Check Points to ensure high-quality go-lives.
- Coordinate between partners and internal Solution Architects, Product, and Integrations teams to resolve technical hurdles and drive complex engagements.
- Serve as the lead escalation point for partner-led implementations, triaging technical issues and balancing customer expectations with CIQ compliance standards.
- Capture feedback and systemic issues from the field to influence product and enablement roadmaps while documenting scalable co-delivery playbooks.
- Define and maintain partner scorecards - tracking delivery quality, CSAT, and risk signals - to integrate partner success into the broader organizational strategy.
What we're looking for
- 5–8+ years in SaaS across Partner Success, Solution Architecture, Implementation Consulting, or Technical Project Leadership, specifically within Incentive Compensation Management (ICM) (e.g., CaptivateIQ, Xactly, Varicent, SAP Commissions) or high-complexity SaaS environments.
- Demonstrated ability to lead structured discovery, read and challenge complex solution designs, and translate business requirements into system constraints and behavior.
- Proven track record driving cross-functional initiatives with Sales, CS, PS, Product, and Marketing; comfortable owning programs end-to-end.
- Excellent facilitation skills with the ability to lead executive-level conversations and detailed working sessions with partner consultants.
- Highly organized and process-oriented, with the ability to create structure, frameworks, and documentation.
Benefits
Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents.
Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does.
Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.
- Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge.
- Annual Stipends: Dedicated funds for your professional development and caretaking needs.
- Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future.
- Premium Tools: The latest Apple hardware to empower you to do your best work.
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About CaptivateIQ
Transforming the way companies plan, manage, and optimize sales performance
CaptivateIQ started by revolutionizing incentive compensation management and is now expanding its platform to solve broader sales planning challenges. It is recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures.
Key facts
- Sales performance management software
- Recognized by industry analysts like Forrester and G2
- Backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures
- Empowers high-growth companies like Netflix, Figma, and Stripe
- Participates in E-Verify
Partners & customers