Strategic Customer Success Manager - Italian Speaking

Synthesia

Contract type

Ongoing

Work mode

On-site · On-site (see listing for address)

Experience

3 years

Job description

Drive Synthesia's future growth by building relationships with clients and turning them into happy users
Educate clients on a new way to create video content
Work closely with sales to create a cohesive onboarding experience for new users
Engage in business-level and technical conversations at multiple levels of the organisation, including the C-suite
Manage a Book of Business along with KPIs
Manage risk, forecast, and identify growth opportunities
Establish a trusted advisor relationship with clients, driving value
Company mission
To make video easy for everyone through an AI video communications platform

Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar, ideally in B2B SaaS
Experience in managing a Book of Business along with KPIs
A track record in managing risk, forecasting, and identifying growth opportunities
Establishing a trusted advisor relationship with our clients, driving value
Focus on Italian accounts in Europe
Reporting to the AVP of Customer Success
Information not specified
Uncategorized