Senior Technical Program Manager, Security - Mexico
Job description
A Senior Technical Program Manager role at JumpCloud to operate the Security organization's program management function, running a hybrid program management capability where AI handles continuous structured work and the TPM provides judgment, prioritization and relationship work.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Mexico
- Languages
- English – fluent
What you'll do
- Apply a single operating standard across every security project; drive project hygiene at scale: ownership, dates, scope, plans, status
- Review and act on AI-generated drafts that flag gaps, propose fixes and surface stale work to project owners
- Own the front door for security requests across Slack channels, ticket forms and direct asks; classify, route, set expectations with requestors and capture demand as data
- Train the AI classification system through your corrections and feedback
- Produce per-person, per-project and program-level status briefs and the reports the security org commits to (weekly operating reviews, monthly engineering-relevant metrics, quarterly roadmap progress)
- Edit AI-drafted reports for narrative, framing and the relationship context the data does not capture
- Maintain a working model of team capacity and project commitments; flag slippage early and surface overcommitment to leadership before dates slip
- Apply judgment for factors the data does not see (team morale, growth needs, strategic context)
- Inventory and measure the categories of interruption work the team handles (elevation requests, threat model processing, team requests, secret rotations, vulnerability alerts and others)
- Propose new projects to reduce unplanned work and improve processing efficiency
- Place new work in the priority queue using stated criteria of impact, urgency, dependencies and capacity
- Apply judgment for political and strategic context
- Work directly with the AI engineering function as an internal customer; file feature requests, validate output quality, define what good looks like and shape the system over time
- Refine the operating standard as edge cases surface; propose updates, build team buy-in and roll out changes consistently
- Represent the security organization's program management practice to peers, stakeholders, and leadership across the company
- Ensure all program reporting provides an accurate, transparent, and objective view of current progress and risks
What we're looking for
- 6 years of program or project management experience, ideally including time in technical or engineering organizations
- Demonstrated experience using AI to scale your program management practice, with specific examples of how AI has saved time, reduced cost, automated routine work or enabled you to operate at a higher level
- Deep fluency with Jira and Confluence, including epic and project structure, JQL, dashboards and reporting
- Excellent written communication; can draft a clear executive update, a precise project brief and an honest status report
- Comfort working without complete information; exercises judgment and makes calls without waiting for permission
- Ability to push back constructively, including upward, when commitments are at risk or scope is creeping
- Experience operating in a remote-first organization
- Passionate about AI as a force multiplier, not the primary focus
- Operates from first principles
- Emotionally mature; can hold a high standard, deliver honest feedback and stay constructive when commitments slip or decisions are contested
- High level of integrity; reports what is true, not what is flattering
- Ownership and accountability
- Clear, direct communication
- Creative problem solver
- Service-minded
Nice to have
- Prior experience in security, infrastructure or platform engineering organizations
- Passionate about security
Your team
Security organization (SecOps, GRC, and DevSecOps)
Our Security organization spans SecOps, GRC, and DevSecOps. As our scope grows, we are actively investing in modern, AI-augmented operations. The Senior TPM reports to the Director of Security and partners closely with security leadership, engineers, and the AI team.
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Direct apply at JumpCloud
Opens the job posting at JumpCloud
About JumpCloud
Intelligent, Secure IT.
JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
Mission
To secure the modern workforce by consolidating identity, device, and access management, providing intelligent, secure IT that scales from human users to autonomous AI agents.
Key facts
- IT management platform / SaaS
- Remote First company
- Teams in 15+ countries around the world
- Conducts internal business in English
- One of three core values is to "Build Connections"
What they value
- Build Connections