V
Senior Technical Customer Success Manager
Contract type
Ongoing
Work mode
Remote · Germany
Experience
Senior · 5+ years
Job description
Senior Technical Customer Success Manager in Berlin owning a strategic relationship with a leading German residential property company, from onboarding and implementation through long-term adoption. The role is hands-on and technical, building automations, implementation tools and training to make the rollout succeed.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Germany
- Languages
- German – C1 or higher, English – C1 or higher
What you'll do
- Own the client relationship end to end, as the primary point of contact for stakeholders from property managers to leadership
- Lead onboarding and implementation on the client side together with Venn's Product and Engineering teams: timelines, stakeholders, configuration, integrations and go-lives
- Build automations, implementation tools and processes that make onboarding faster and repeatable
- Design and deliver training programs and materials, building the client's self-sufficiency on the platform
- Drive adoption across a large, distributed portfolio, including property management, customer service and back-office teams
- Understand the client's priorities and systems, and translate them into clear, prioritized requirements for Venn's Product team
- Investigate technical issues with the client and work with Venn's Support and Engineering teams to resolve them
- Track and report on user engagement and value against agreed KPIs, including regular business reviews and steering meetings
- Navigate German-specific requirements and stakeholders, such as data protection (GDPR) and works council processes
- Share German market and localization insights to help shape Venn's product for Europe
What we're looking for
- 5+ years in customer-facing roles in B2B SaaS, such as Customer Success, Technical CSM, Implementation or Solutions
- Technical background: hands-on with integrations, APIs, data and automation or no-code tools, and comfortable troubleshooting technical issues
- Proven track record leading enterprise software implementations with multiple stakeholders
- Business-fluent German and English (C1 or higher), written and verbal
- Independent self-starter who takes ownership, sees the big picture and engages confidently with senior stakeholders
- Willingness to travel regularly, within Germany and to Venn's offices abroad
- Based in Berlin and eligible to work in Germany
Nice to have
- Experience in German residential real estate (Wohnungswirtschaft, Hausverwaltung) or with software for the property sector
- Proptech, startup or scale-up experience
- Familiarity with ERP environments such as SAP, and with CRM, support and project management tools
- Experience building customer success processes or playbooks from scratch
- Experience working with international teams across time zones
Apply
About Venncity
The sovereign AI platform for real estate
Venn turns each company's data, knowledge and way of operating into its own Company Brain, then builds bespoke applications and AI agents on top of it to grow revenue, reduce costs and improve performance. The intelligence stays the customer's proprietary asset and compounds over time.
Mission
To make sure AI sharpens what makes a real estate company different, instead of erasing it.
Key facts
- AI platform for real estate
- More than 270 owners and operators run on Venn across 30 states and five countries
- Customers include Related, Bozzuto and Kairoi Residential in the U.S. and Grand City Properties in Europe
- Platform is approaching one million homes
- Contracted revenue has more than quadrupled in the past year
- Has raised over $140 million from investors including Group 11 and NOA
- Recently acquired a16z-backed Zuma to accelerate AI agents
Partners & customers
RelatedBozzutoKairoi ResidentialGrand City PropertiesGroup 11NOAZuma