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Senior Project Manager
Contract type
Ongoing
Work mode
Remote
Experience
Senior · Not stated
Level inferred from job title
Job description
A Senior Project Manager role in Blackbaud's Professional Services team, accountable for the full lifecycle of complex technology implementation projects for non-profit customers. The role also drives customer adoption and value realisation across the Professional Services portfolio.
At a glance
- Work mode
- Remote
What you'll do
- Take overall responsibility for the successful delivery of complex technology implementation projects.
- Manage multiple Blackbaud Professional Services engagements concurrently, ranging from smaller prescriptive projects to enterprise implementations.
- Develop and maintain project plans covering outcomes, scope, responsibilities, resources, milestones, dependencies and governance.
- Monitor delivery against agreed schedules, budgets and success measures, taking action where projects move off track.
- Proactively identify and manage project risks, issues, dependencies and escalations.
- Maintain effective control of project scope, budget, forecast and resource requirements.
- Identify work that falls outside the contracted scope and manage it through the appropriate change-control process.
- Prepare change requests and Statements of Work in collaboration with subject-matter experts.
- Support Sales with project scoping, estimation and delivery planning.
- Lead project kick-offs and represent Blackbaud in project boards, steering committees and other governance forums.
- Build trusted relationships with customer sponsors, executives and project teams.
- Lead customers and project teams through complex decisions, change and competing priorities.
- Provide clear and timely reporting to customers, internal stakeholders and senior management.
- Collaborate with Consulting, Sales, Customer Success, Product and Support to deliver a consistent customer experience.
- Provide guidance, coaching and support to members of the wider delivery team.
- Ensure project documentation is accurate, current and stored appropriately.
- Apply Blackbaud delivery methodologies and contribute to their continuous improvement.
- Design and execute structured adoption programs that move customers from onboarding to sustained, outcome-based usage.
- Drive customer alignment around benefits realisation, ensuring customers understand and achieve value from their Blackbaud solutions.
- Be accountable for driving adoption across the Professional Services portfolio through access to best practice tools, webinars and user groups in coordination with Customer Success Managers.
- Report on outcomes from the program.
What we're looking for
- Demonstrable experience managing technology implementations or similarly complex Professional Services engagements.
- Strong understanding of project management methods, governance and the software implementation lifecycle.
- Experience managing project scope, schedules, budgets, forecasts, resources, risks and change control.
- Strong commercial awareness and experience working within contracted customer engagements.
- The ability to manage multiple projects and priorities while maintaining attention to detail.
- Excellent written and verbal communication skills, including the ability to influence senior and executive stakeholders.
- Strong customer focus and the ability to establish credibility and trust.
- Sound judgement and confidence making decisions in complex or ambiguous situations.
- Experience using project management tools and Microsoft Office applications.
- The ability to use approved AI tools appropriately to improve productivity, decision-making and project outcomes, while maintaining human oversight, data protection, accuracy and adherence to Blackbaud's responsible AI principles.
Nice to have
- Experience working with or for non-profit organisations is desirable.
- Experience of Blackbaud products is advantageous.
- A recognised project management qualification, such as PMP, PRINCE2 or an equivalent, is desirable.
Your team
Professional Services
Helping non-profit organisations transform their operations through the successful implementation and adoption of Blackbaud solutions.
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About Blackbaud
Blackbaud powers social impact through purpose-driven technology and responsible AI.
Mission
Guided by our Intelligence for Good® vision, we're building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Key facts
- Powers social impact through purpose-driven technology and responsible AI
- Guided by the Intelligence for Good® vision
What they value
- Innovation
- Trust
- Human expertise