T
Senior Program Manager, Talent Development
Contract type
Ongoing
Work mode
Remote · Canada
Experience
Lead / principal · 10+ years
Job description
Senior Program Manager, Talent Development at Twilio, designing and delivering talent development programs for employees globally. The role leads flagship development initiatives and a global learning strategy.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Canada
- Pay
- CAD 99,760 – 124,700 / year
What you'll do
- Design, lead, and evolve high-visibility talent development programs that drive continuous growth and professional excellence for all Twilions globally
- Act as a strategic advisor to HRBPs and senior leaders, establishing an organization-wide mandate to assess capability gaps and deploy targeted learning solutions globally
- Own the end-to-end lifecycle of flagship development initiatives—from needs assessment and instructional design to global facilitation, impact measurement, and continuous iteration
- Define and champion a global learning strategy, collaborating with stakeholders to systematically close critical skill gaps across all business units
- Apply expert-level knowledge of modern learning science and AI-driven tools to architect scalable development experiences that resonate across a diverse, global workforce
- Maximize global engagement and participation in talent development initiatives through compelling communications, recognition, and robust support for internal career mobility
What we're looking for
- Bachelor's degree required
- 10+ years in L&D, program design, and facilitation, with at least 7+ years in digital learning innovation
- 2+ years of experience specifically applying AI in L&D and 4+ years in instructional design
- Proven track record managing vendor partnerships and navigating the learning tech ecosystem
- Strong experience with learning analytics, dashboards, and KPIs to drive data-informed decisions
- Track record of leading cross-functional pilots from concept to scaled implementation in fast-paced environments
- Executive presence with the ability to communicate project plans and development outcomes to cross-functional stakeholders
- Experience managing vendor partnerships in the learning tech ecosystem
- Comfort operating independently and making high-impact decisions in ambiguous environments
- Willingness to travel for in-person training (approx. one trip per quarter)
- Proven ability to facilitate training sessions in an engaging, effective, and inclusive manner for diverse global audiences
Nice to have
- Advanced degree or professional certifications in HR/OD
- Advanced degree in Education, Learning Sciences, Educational Technology, or related field
- Experience influencing adoption of new technologies in large, complex organizations
- Exceptional organizational and project management skills
- Ability to effectively prioritize workload and work in a fast-paced, ever-changing culture
Your team
Talent Development
Reporting to the Senior Director of Talent Development
Apply
Direct apply at Twilio
Opens the job posting at Twilio
About Twilio
Shaping the future of communications
Twilio delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide to craft personalized customer experiences. It is a remote-first company with a strong culture of connection and global inclusion.
Key facts
- Communications technology
- Remote-first company
- Delivers solutions to hundreds of thousands of businesses
- Empowers millions of developers worldwide
- Uses AI to help make its hiring process efficient
What they value
- Twilio Magic
- Positive change in their communities