Sales Operations Manager

Relay

Contract type

Ongoing

Work mode

Hybrid · Hybrid (inferred: EU/NL where applicable)

Experience

3 years

Job description

Build the new-business engine: own TAM, account scoring and weekly prioritisation, plus top-of-funnel activities (enrichment, multi-threaded contacts, sequencing, signal-based triggers)
Own the CRM and deal desk: architect Pipedrive around the selling rhythm, govern deal terms, stages and approval gates from pitch to activation, and raise the quality and speed of pitches and proposals
Scale the Pitstop engine: run the field team's scoring, territories, targets and dashboards, manage pricing levers and CPA, and keep lead-to-live data clean, pushing toward a self-running engine with algorithmic assignment, referrals and AI-handled inbound
Automate relentlessly: own the tooling stack and build-vs-buy calls (defaulting to building), strip manual work out of the sales day, and design systems that extend to SME and self-serve through configuration, not a rebuild
Diagnose and fix the funnel: use funnel data to find where deals stall and pipeline leaks, then ship the fixes
Company mission
Information not specified

Generous equity, richer than 99% of European startups, with annual top-ups to share Relay's success
Private health & dental coverage, so comprehensive you'd need to be a partner at a Magic Circle law firm to match it
25 days of holidays
Enhanced parental leave
Hardware of your choice
Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more)

Systems thinker: you build systems rather than one-off fixes, and you take ideas all the way to a shipped, working solution yourself
Proven RevOps experience: you've run sales or revenue operations in a fast-moving environment and know what best-in-class looks like across top-of-funnel, CRM, deal desk and process
CRM owner, not just admin: you've implemented and evolved Pipedrive (or similar) so it fits the selling motion, rather than bending the motion to fit the tool
Native AI builder: you're fluent with Claude and have shipped real tooling and automations in a live business
Fast, practical delivery: you implement quickly and are comfortable scoping work for engineering when you need their help
High bar for quality: you insist on clean data and tight processes
Equally strong in detail and with people: you're comfortable refining a workflow in depth and equally at ease talking pipeline quality with sales
Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote
Pipedrive, Claude
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