Revops Lead
Job description
The Revenue Operations Lead manages and optimizes the systems and tools that drive revenue operations, ensuring integration, configuration and maintenance of the GTM tech stack across CRM, marketing automation and customer success. The role supports GTM teams in a high-growth SaaS environment through reporting, analytics and cross-functional collaboration.
At a glance
- Work mode
- Remote
What you'll do
- Develop, implement, and monitor operational processes for GTM teams, ensuring visibility into goals and progress
- Identify and address obstacles, bridging gaps between Sales, Marketing, and Customer Success
- Lead projects within the GTM Stack, focusing on Gong, Salesforce, Hubspot, ZoomInfo, LinkedIn Sales Navigator, and Apollo
- Generate and maintain dashboards and reports to provide insights into revenue operations performance; collaborate with stakeholders to define key metrics and ensure accurate and timely reporting
- Participate in broader initiatives like Deal Desk, Enablement, Commission planning, and sales forecasting
- Provide technical support to end-users, addressing system-related issues and inquiries
- Collaborate with Sales, Marketing, Customer Success, and Finance on GTM processes and stack management
- Manage GTM reporting and drive data-informed business decisions
- Ensure accurate reporting to inform sales targets, quotas, incentives, and commission structures
- Configure, manage, and optimize GTM platforms (e.g., Salesforce, Hubspot, Outreach, ZoomInfo, etc.); ensure data integrity and system performance through regular monitoring, maintenance, and troubleshooting
- Maintain data accuracy, hygiene, and enrichment throughout the lead lifecycle
- Stay up to date with industry trends and best practices in SaaS Revenue operations; identify opportunities for system enhancements and process improvements to drive efficiency and scalability
What we're looking for
- 6+ years of experience in Sales or Revenue Operations, preferably in SaaS or B2B software revenue operations
- Proven experience in supporting enterprise-wide enablement programs, especially in a remote setting
- Advanced skills with spreadsheets, presentations, and Google Workspace
- Excellent communication, presentation, and facilitation skills
- Deep experience with GTM tools including Salesforce (SFDC), Hubspot, Gong, CPQ, Data Enrichment Tools, etc.
- Ability to comprehend marketing operations concepts such as workflow management, segmentation, reporting, and the marketing funnel
- Highly skilled in using data to answer business-critical questions
- Experience with coordination, collaboration, and organization with cross-functional teams
- Exceptional ability to manage multiple projects simultaneously, prioritize tasks, maintain strong attention to detail, and stay highly organized
- Ability to assess GTM effectiveness and contribute data demonstrating performance improvements
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About Level AI
Level AI is a hyper-growth, Series B startup based in Silicon Valley and backed by Battery Ventures, equipping call centers with cutting-edge technologies to enhance the human element in customer care experiences.
Mission
Revolutionize the customer service industry by leveraging the latest AI and machine learning advancements to empower customer care agents to resolve issues swiftly and effectively.
Key facts
- Silicon Valley
- Series B startup
- Backed by Battery Ventures
- Team composed of industry veterans from Amazon Alexa, Facebook, Google, Figma, and Freshworks
Partners & customers