S
Product Support Specialist (German-speaking)
Secfix
Contract type
Freelance
Work mode
100% remote
Experience
Mid-level · 2+ years
Job description
Key details
- Take full ownership of customer issues from identification to resolution, including documentation
- Analyse issues and collaborate with engineering teams to solve complex technical problems without hands-on coding
- Extract information and analyse data using SQL in day-to-day work
- Handle customer chat interactions and craft detailed knowledge base articles
- Company mission
- Information not specified
Primary stack
Core technologies
AWSSQLGoogle Cloud Platform (GCP)Azure
Benefits
- 100% remote work with a virtual office in Gather
- Industry-competitive local salaries at or above the market
- Generous equity package
- Mentorship from top VCs and accelerators with access to world-class mentors
- €1,000 annual personal development budget
- Home office budget and access to co-working spaces
- 26 days holiday plus local public holidays
- Comprehensive health coverage
- Annual retreat and company-wide events
- Latest tech equipment (MacBook, monitors, headphones)
Requirements & details
- 1-4 years of customer-facing experience in technical support or similar roles in a SaaS company
- Familiarity with cloud platforms (AWS, Google Cloud, Microsoft Azure), APIs and support tools like Zendesk/Intercom
- Capable of extracting information and analysing data using SQL
- Skilled at analysing issues and collaborating with engineering teams without hands-on coding
- Exceptional written and verbal communication in English and German
- Driven to take full ownership of customer issues from identification to resolution, including documentation
- Enthusiastic about working in a fast-paced startup environment, quick to learn, and proactive in adopting new tools and technologies
- Remote-only company; hiring only within EU time zones; in-sync daily communication required, not 100% asynchronous
- AWS, Google Cloud, Microsoft Azure, SQL, Zendesk, Intercom
- AWS
- Google Cloud Platform (GCP)
- Azure
- SQL