Platform Consultant - London

Legora

Contract type

Ongoing

Work mode

On-site · On-site (see listing for address)

Experience

3 years

Job description

Own Enterprise and Strategic Premium issues end-to-end from first signal to resolution, maintaining clean handoffs across a global team
Build deep expertise across the Legora platform, including Assistant, Tabular Review, Workflows, Editor, and the Word Add-in, to diagnose and resolve complex, high-impact issues
Translate technical detail into concise, confident guidance for demanding professional users and guide legal teams through complex workflows
Own every issue to resolution before escalating; when escalating, route to the Technical Platform Expert or Principal Platform Advisor with complete diagnostics, clear impact, and a recommended path
Spot recurring issues and user pain points, and partner with Product, Engineering, and Legal Engineering to fix them at the source
Produce reusable artifacts such as playbook sections, troubleshooting guides, and resolution templates
Set the standard for enterprise readiness, escalation precision, and handoff quality
Own your share of the global handoff rhythm, picking up open issues with full context and leaving nothing ambiguous at handoff
Company mission
Legora shapes how the world's leading legal teams adopt AI day to day

Global collaboration with teams and clients across regions and major legal markets
Meaningful work shaping how leading legal teams adopt AI
Competitive salary, benefits, and the tools to do your best work
In-person environment built for ambitious builders

Ability to turn frustrated users into advocates and take pride in resolution quality
Pattern recognition, proactive issue surfacing, and cross-functional collaboration
Technical curiosity, ability to learn new software quickly, and explain hard concepts simply
Clear written communication under pressure with confirmed facts, named owners, and next steps
Fluency with support tooling such as Intercom, Zendesk, or similar platforms
Background in SaaS, AI, or legal tech is a strong plus
Equal opportunity employer committed to an inclusive, high-performance culture
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