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GTM Program Manager
Dropbox
Contract type
Ongoing
Work mode
Remote · Canada
Experience
Mid-level · 3+ years
Job description
A GTM Program Manager role in Dropbox's GTM organization, turning revenue-driving strategies into operational execution across systems, processes, and business rules. The role leads cross-functional planning, requirements definition, and delivery with business and technical partners.
At a glance
- Work mode
- Remote · Canada
- Pay
- CAD 103,700 – 140,300 / year
What you'll do
- Turn revenue-driving strategies into actionable plans across GTM systems, processes, and business rules.
- Collaborate with stakeholders to understand business needs, document requirements, and establish clear success criteria.
- Manage programs from discovery through implementation, coordinating scope, timelines, dependencies, and accountable owners.
- Partner with business and technical teams to evaluate options, resolve gaps, and implement scalable solutions.
- Facilitate discussions, clarify tradeoffs, and drive agreement on priorities, ownership, and outstanding decisions.
- Coordinate testing, documentation, and change management to support successful launches and adoption.
- Track results against business objectives, identify operational gaps, and drive improvements to execution and the customer and seller experience.
What we're looking for
- At least 3 years of overall professional experience.
- 3+ years of experience in Product Operations, Revenue Operations, Sales Operations, Commercial Operations, Business Systems, or another role supporting complex cross-functional GTM initiatives.
- Experience working in a B2B SaaS or subscription-based business with multiple products, customer segments, or routes to market.
- Ability to translate ambiguous business needs into clear requirements, process workflows, and measurable success criteria.
- Experience partnering with technical and business teams to evaluate solutions, assess tradeoffs, and validate that changes meet business needs.
- Ability to identify root causes, use data to assess outcomes, and implement practical improvements that scale.
- Strong systems thinking, with the ability to understand how a change in one part of the commercial lifecycle can affect downstream processes, systems, data, and customer experiences.
Nice to have
- Experience with Salesforce, CPQ, billing, commerce, provisioning, entitlement, or other systems supporting the quote-to-cash/customer lifecycle.
- Understanding of the customer lifecycle and how systems, processes, data, and business rules support commercial execution.
- Familiarity with automation and AI capabilities that can simplify requirements gathering, dependency management, testing, and operational readiness.
Your team
GTM organization
Apply
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