Werkstudent Customer Care (all genders) - 100% Remote

Wemolo

Contract type

Part-time

Work mode

Remote · Germany

Experience

3 years

Job description

A working-student role in customer care, handling written customer inquiries for drivers via Salesforce and gradually taking on more complex support cases.

At a glance

Employment: Part-time · Employee (employment agreement)
Work mode: Remote · Germany
Languages: German – C2, English – B2

What you'll do

Handle customer tickets via Salesforce, communicating with drivers in writing only
Answer questions about parking sessions, payments and contractual penalties
Grow into Level 2 support handling objections, vehicle owner changes, installment payments and authority data requests
Evaluate parking data and weigh arguments to find fair solutions for drivers
Question existing processes and develop improvement proposals
Support the team lead on varied projects and smaller project-related tasks
Ensure professional, solution-oriented written communication with customers

What we're looking for

Enrolled in a relevant degree program for at least one more year
German at C2 level
Enjoy communicating with people and stay calm in stressful or emotional situations
Friendly, confident and solution-oriented working style
High level of initiative, actively seeking feedback and exchange with colleagues

Nice to have

First experience in customer care is ideal but not mandatory
Ideally English at B2 level

Your team

Customer Care

Works closely with the Customer Success team; team lead is Änne

Benefits

Close collaboration with the Customer Care and Customer Success team
Regular feedback and development support from the team lead
Ownership and freedom to contribute own ideas and take responsibility
Monthly food allowance
AI as part of the workflow
Team events and Spirit Days
EGYM Wellpass or Urban Sports Club with access to 1,000+ sports and health facilities

How to get hired

1Apply via the application portal

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About Wemolo

We build smart technology for the mobility of tomorrow

Wemolo builds smart technology for the mobility of tomorrow and maintains sustainable contact with drivers.

Mission

Create real customer closeness from technology

Key facts

Employees get real responsibility and trust from day one
AI is part of the workflow

What they value

Own your growth
Innovation through diversity
A culture of togetherness and respect where every team member has a say