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Enterprise Customer Success Manager - German Speaker
Synthesia
Contract type
Ongoing
Work mode
On-site · On-site (see listing for address)
Experience
3 years
Job description
Key details
- Drive Synthesia's future growth by building relationships with clients and turning them into happy users
- Educate clients on a new way to create video content
- Work closely with sales to create a cohesive onboarding experience for new users
- Engage in business-level and technical conversations at multiple levels of the organisation, including the C-suite
- Manage a Book of Business along with KPIs
- Manage risk, forecast, and identify growth opportunities
- Establish a trusted advisor relationship with clients, driving value from Synthesia products and services
- Successfully onboard new clients and build key relationships in the first critical months and beyond
- Coordinate and lead regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
- Perform light video editing using the Synthesia platform
- Ensure retention and growth of enterprise clients
- Ensure ROI and value is understood by clients, proactively looking for risks and opportunities
- Company mission
- Information not specified
Benefits
- A competitive salary + stock options in our fast-growing Series E start-up
- Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
- 25 days of annual leave + public holidays in the country where you are based
- Regular socials
- Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts (UK)
- A generous referral scheme
- Pension contribution/salary sacrifice
- Work from home set up
- A huge opportunity for career growth as you'll help shape a market-defining product
Requirements & details
- Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
- Experience in managing a Book of Business along with KPIs
- A track record in managing risk, forecasting, and identifying growth opportunities
- Based in Munich
- Energetic, driven, and care deeply about the success of our customers
- Capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
- Information not specified
- Uncategorized