Customer Support Specialist (Day Shift)

Gcore

Contract type

Ongoing

Work mode

Hybrid

Experience

Junior / entry level · 1+ years

Job description

First-line support, handling customer and internal user requests via chat, email, and phone (rarely) in English
Provide consultations about products and services such as Cloud, CDN, Hosting, AI and more
Resolve technical issues by providing technical diagnostics and collecting information about customer and user incidents, forwarding to higher levels of technical support if needed
Company mission
Gcore is an international cloud and edge leader providing first-class web performance, content delivery, and security, trusted by global leaders and millions of users worldwide

Competitive salary
Flexible working hours
Remote, hybrid, or office work options depending on your role
Work from anywhere in the world for up to 45 days per year
Private medical insurance for you and your family (may vary by country)
5 additional vacation days (may vary by country)
Additional fully paid sick leave days (may vary by country)
Allowance for significant life events and birthdays
Language classes
Modern office space with free snacks, drinks and entertainment options (may vary by country)
Team sports activities (may vary by country)

1+ year of Technical Support experience
Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
Good understanding of hardware and software diagnostics (reading logs, etc.)
English level B2 or higher
Excellent customer advocacy and soft skills
Strong problem-solving abilities
Quick learner, organized, and a team player
Responsible, polite, and optimistic with strong communication skills
Able to explain complex concepts clearly and simply
Skilled at prioritizing tasks
Experience with Cloud, CDN or Hosting
Experience with Linux and API
Schedule: two consecutive day shifts followed by two days off, 07:00-19:00 local time, 12 hours including a 1-hour break
Linux, API, TCP/IP, DNS
Technical Support