W
Customer Success Manager
Wordsmith
Contract type
Ongoing
Work mode
On-site · On-site (see listing for address)
Experience
Junior / entry level · 0+ years
Job description
Key details
- Be hands-on with customers, getting on calls, writing documents, and chasing answers to resolve issues
- Support the full customer lifecycle including onboarding, support, adoption, and renewal
- Manage an inbox, a training schedule, and follow-ups reliably without dropping tasks
- Communicate clearly and warmly with customers in writing and speaking, making technical concepts simple
- Connect daily work to commercial outcomes such as retention, growth, and advocacy
- Company mission
- Information not specified
Benefits
- Ground-floor seat at a fast-growing AI company with a front-row view of how modern legal teams adopt AI
- Learn the full customer lifecycle as a foundation for a career in customer success or commercial roles
- Direct access to customers and the founding team, with feedback shaping the product
- A team that ships fast, cares about customers, and invests in your growth
Requirements & details
- 0–2 years of experience in customer success, support, account management, hospitality, or any role focused on looking after people; recent graduates welcome
- Commercially minded with an understanding of why adoption matters for retention and growth
- Clear, warm communicator comfortable with all-day customer writing and speaking
- Organised and reliable with the ability to juggle multiple tasks
- Curious about AI and legal tech; no legal background required but excitement to learn the product deeply
- In-office team in Edinburgh; office presence expected as default
- Information not specified
- Uncategorized