Technical Support Specialist

Key details

• Provide technical support to customers via phone, email, and chat
• Troubleshoot and diagnose hardware and software issues
• Identify and escalate priority issues to appropriate teams
• Follow up with customers to ensure issues are resolved and provide feedback to improve the support process
• Maintain accurate records of customer interactions and resolutions in the ticketing system
• Provide training to customers on new products and software updates
• Collaborate with internal teams to resolve technical issues and improve product offerings
• Continuously improve technical knowledge and stay up-to-date with new technology and software releases
• Company mission
• Raenest is a financial technology company that optimizes accounts receivable and expenses for startups and freelancers with global bank accounts and simplified multi-currency invoicing