ServiceNow CRM Architect

SwissPeak Partners GmbH

Contract type

Ongoing

Work mode

Remote · Switzerland, Germany, France, United Kingdom +2

Experience

3 years

Job description

ServiceNow CRM Architect, Senior Consultant and CRM Specialist roles for an international ServiceNow partner, focused on designing and implementing ServiceNow CRM solutions for complex customer transformation initiatives.

At a glance

Employment: Employee or contractor
Work mode: Remote · Switzerland, Germany, France, United Kingdom +2
Languages: German, English, French

What you'll do

Designing and developing ServiceNow CRM solutions and architectures
Taking a leading role in the architecture, implementation and further development of ServiceNow CRM platforms
Advising customers on the optimisation and digitalisation of their customer processes and customer experience
Translating complex business and customer requirements into scalable technical solutions
Designing innovative solutions across CRM and customer service environments
Working closely with customers, business stakeholders and technical teams
Contributing expertise to complex customer transformation and digitalisation projects
Acting as a trusted advisor and supporting customers throughout the project lifecycle

What we're looking for

Several years of experience working with ServiceNow
Strong experience in ServiceNow CRM, Customer Service Management or other customer-focused ServiceNow solutions
Experience as a ServiceNow Architect, Technical Architect, Solution Architect or Senior Consultant
Strong understanding of CRM processes, customer journeys and customer experience
Experience designing and implementing complex and scalable platform solutions
The ability to understand customer requirements and translate them into effective technical solutions
Strong consulting, communication and stakeholder management skills
German and English, or French and English

Nice to have

Experience working with complex customer or international environments would be an advantage

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