SG
ServiceNow AI Architect
SwissPeak Partners GmbH
Contract type
Ongoing
Work mode
Remote · Switzerland, Germany, France, United Kingdom +2
Experience
3 years
Job description
ServiceNow AI Architect / Senior Consultant role focused on designing and implementing ServiceNow and AI solutions, including AI agents and customer-facing AI. The client is a strategic partner in the ServiceNow ecosystem supporting organisations on complex transformation initiatives.
At a glance
- Employment
- Employee or contractor
- Work mode
- Remote · Switzerland, Germany, France, United Kingdom +2
- Languages
- German, English, French
What you'll do
- Designing and developing innovative ServiceNow and AI solutions
- Taking a leading role in the architecture, implementation and further development of AI-powered solutions and AI agents
- Developing intelligent AI agents that can interact with and support customers
- Using previous customer and business expertise to support the development of effective customer-facing AI solutions
- Translating complex business and customer requirements into scalable technical and AI-driven solutions
- Working with modern AI technologies, Large Language Models and agent-based solutions
- Designing innovative solutions across customer service, CRM and customer experience environments
- Working closely with customers, business stakeholders and technical teams
- Contributing expertise to complex AI, automation and digital transformation projects
- Acting as a trusted advisor and supporting customers throughout the project lifecycle
What we're looking for
- Several years of experience working with ServiceNow
- Experience with Artificial Intelligence, Generative AI or AI-powered solutions
- Experience developing or working with AI agents or agentic AI
- Experience with technologies such as Claude, Claude 4 or similar AI technologies
- Experience as a ServiceNow Architect, Technical Architect, Solution Architect, AI Architect or Senior Consultant
- Strong understanding of customer processes, CRM, customer service or customer experience
- Experience designing and implementing complex and scalable platform solutions
- Ability to understand customer requirements and translate them into effective technical and AI-driven solutions
- Strong consulting, communication and stakeholder management skills
- German and English, or French and English
Nice to have
- Experience transferring previous customer or business expertise into the development of intelligent AI agents
- Experience working with complex customer or international environments