Senior Manager, Revenue Operations
Level inferred from job title
Job description
Lead the RevOps & AI automations team at Funding Circle, owning the KPI suite, dashboards and weekly performance reporting for Sales, Service and Collections, and building AI-assisted tooling and automations for customer-facing teams. The role combines product management and hands-on building, plus line management of a specialist AI & Automation manager.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Hybrid · London, United Kingdom
What you'll do
- Own the KPI suite, the dashboards and the weekly performance reporting for Sales, Service and Collections
- Set the analytics standard across the customer-facing teams, and ensure that every metric earns its place and drives business outcomes
- Own the RevOps build roadmap and act as both product manager and builder on it: AI-assisted quality assurance and coaching tooling, call transcription and conversational intelligence on Amazon Connect Contact Lens, and the automations that take manual work off managers
- Line-manage a specialist AI & Automation manager, setting direction and shipping alongside
- Identify and prioritize initiatives for the team that drive real business value
- Identify and execute operational efficiency gains across sales and contact-centre processes
- Drive team adoption of tools and best practices to directly increase conversion and productivity
- Act on customer insight and drive improvements to customer journeys across the teams, owning the next action and the outcome
- Lead a high-performing RevOps team while scaling the function into strategic new focus areas across the revenue engine
What we're looking for
- A track record of unlocking actionable insights that drive revenue growth, with the ability to translate data into business strategy
- Hands-on with the CRM (ideally Salesforce), reporting, data analytics and AI, with real results to point to
- Worked closely with Sales and Marketing teams to drive results; understands what drives customer behaviour and how to get the most out of the sales funnel
- Built with and on top of AI, producing systems that drive real business outcomes
- Experience getting frontline teams to change how they work, and making it stick
- Can own and prioritise own roadmap alongside business-critical change, with a small team and a broad remit
- Demonstrated ability to manage multiple high-level stakeholders
- Proven ability to get the best from a small, expert team
Your team
RevOps & AI automations team
Improving capabilities for all of the customer facing teams, working across a mix of AI and traditional GTM tools
Benefits
- Benefit allowance you can tailor to your own life and family
- Private medical and dental, health assessments, and access to a digital GP
- Life assurance, share schemes, and financial coaching
- Dedicated annual learning allowance
- Electric car and cycle-to-work schemes, plus season ticket loans
- Award-winning parental leave policies, supporting through fertility treatments to new additions to the family
- Barista coffee and subsidised Just Eat lunches in the London office
Apply
About Funding Circle
Back the UK's small businesses like no one else
A platform that uses clever data to get small businesses the funding they need in minutes, not weeks. A fintech with the restless energy of a start-up and the stability of a public company.
Key facts
- Fintech
- Last year alone, the businesses on our platform generated £7.2bn for the UK economy
- Part of The Sunday Times Best Companies to Work For 2026
- Flexible-first employer with a 'best of both' approach
What they value
- We challenge, we champion, and we have each other's backs
- We lift each other up
- We're building a place where everyone truly feels they belong