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Senior Implementation Consultant (French)
Contract type
Ongoing
Work mode
Remote · UK
Experience
Senior · 6+ years
Job description
Senior Implementation Consultant responsible for leading technical deployment and customer enablement of 1Password's product suite for the largest and most strategically important enterprise customers. The role owns hands-on configuration and rollout of Enterprise Password Manager, SaaS Manager, Device Trust and Unified Access, plus tailored training to drive adoption.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · UK
- Languages
- English – fluent, French – fluent, Spanish
- Pay
- GBP 61,000 – 88,000 / year
What you'll do
- Drive the successful technical implementation and deployment of Enterprise Password Manager, SaaS Manager, and Device Trust (and Unified Access as it becomes available) for large, complex, and strategically important enterprise customers, owning hands-on configuration, integration, and validation through to a successful launch
- Partner with the assigned Project Manager to align on timelines, dependencies, and internal coordination; own the technical delivery and customer enablement while the Project Manager owns project coordination
- Collaborate closely with Technical Account Managers and Solutions Architects to assess customer environments, align on architectural decisions, and design implementation approaches that meet both technical requirements and business objectives
- Build deep knowledge of each customer's environment, security posture, business goals, and user workflows to design deployment strategies and training plans that accelerate adoption and deliver measurable outcomes
- Deliver advanced, customized virtual training sessions for enterprise administrators and end users across all deployed 1Password products while adapting instructional approaches to technically diverse audiences and highly complex organizational environments
- Serve as a trusted advisor and subject matter expert for customers and internal stakeholders, translating complex technical concepts into clear business value for audiences ranging from IT and security teams to executive leadership
- Manage escalated situations on complex or sensitive implementations, working cross-functionally with internal teams and engaging directly with customers to de-escalate and drive the best possible outcome
- Exercise independent judgment in identifying and mitigating implementation risks, developing and executing resolution strategies proactively and keeping all relevant stakeholders informed
- Stay ahead of product updates, new features, and evolving integrations across our products and apply that knowledge immediately in customer engagements and share it with the broader team
- Develop and maintain advanced implementation playbooks, training curricula, and enablement resources (including configuration guides, deployment frameworks, and possibly video content) that elevate the capabilities of the entire Implementations and Onboarding team
- Mentor Implementation Managers and other junior team members, sharing deep product expertise, enterprise deployment strategies, and insights gained from working with our most demanding customers
- Influence team operations by leveraging lessons from complex engagements to recommend and drive improvements to team practices, processes, documentation, and the overall customer journey
- Build with AI not just use it: actively develop AI-powered workflows, automation, and tools that improve your own delivery, help customers achieve faster time-to-value, and create scalable solutions the broader team can adopt
- Contribute significantly to the growth strategy of the Implementations function, identifying opportunities to evolve how we deploy and enable customers at scale
- Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required)
What we're looking for
- Excellent written and spoken communication skills in both English and French, with the ability to engage and develop relationships, sharing information effectively across all professional levels
- 6+ years of experience in a technical implementation, solutions engineering, customer onboarding, or related B2B SaaS function, with a demonstrated track record of leading enterprise software deployments for large, complex, or strategically critical organizations
- Advanced technical expertise and hands-on experience deploying SaaS products in enterprise environments, including deep working knowledge of identity providers (IdPs), SSO, SCIM, Active Directory, MDM, device trust, and Zero Trust security frameworks
- Expert-level understanding of the business cases for enterprise security, IT operations, and SaaS governance tools and able to fluently navigate both technical and strategic conversations with IT administrators, security teams, and C-suite stakeholders
- Demonstrated ability to independently manage complex, high-visibility enterprise engagements with multiple competing priorities, maintaining quality, customer satisfaction, and delivery timelines
- Proven ability to design and deliver advanced, engaging virtual training and enablement programs for enterprise customers, including technically sophisticated administrators and executive audiences
- Excellent verbal and written communication and presentation skills, with the ability to influence cross-functional leadership and serve as a trusted advisor to senior customer stakeholders
- Strong judgment in identifying and resolving technical issues, with the ability to lead de-escalation efforts and drive outcomes autonomously
- A builder's mindset toward AI: actively develop with AI tools and automation, creating workflows, solutions, and accelerators that meaningfully improve how you and your team work; not a casual user but a practitioner who builds
- Experience mentoring and coaching peers and junior team members, sharing expertise and elevating the capability of those around you
- Familiarity with SCIM, AD/LDAP, CLI, SSO, BYOD, MDM, SaaS discovery, and device posture concepts
Nice to have
- Excellent communication in Spanish is a plus
- Familiarity with 1Password or experience deploying identity and access management, password management, device trust, or SaaS management solutions at enterprise scale
Your team
Implementations and Onboarding
Responsible for understanding the relationships and desired outcomes established during the sales process, building a launch plan for success, and helping customers get the most out of 1Password's suite of products.
Benefits
- Immediate participation in 1Password's benefits program (health, dental, pension, and many others)
- Generous paid time off
- Equity grant
- Where applicable, participation in incentive programs
Apply
About 1Password
We're building the foundation for a safe, productive digital future.
1Password innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
Mission
To unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted.
Key facts
- Cybersecurity
- Surpassed $500M in ARR
- Earned a spot on the Forbes Cloud 100 for four years in a row
- Over 180,000 businesses trust 1Password
- Innovated the market-leading enterprise password manager
- Pioneered Unified Access Management
Partners & customers
Oracle Red Bull Racing
What they value
- Keep it simple
- Lead with honesty
- Put people first