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Senior Engineering Manager - Voice and Video
Twilio
Contract type
Ongoing
Work mode
100% remote
Experience
Senior · 5+ years
Job description
Key details
- Lead a team of senior engineers developing Twilio's next-generation media processing stack
- Drive technical architecture decisions for low-latency, high-throughput media systems
- Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
- Establish engineering excellence through code quality standards, testing practices, and operational reliability
- Mentor engineers and provide technical guidance on complex media processing challenges
- Balance technical debt reduction with feature development while maintaining service reliability
- Build and evolve systems handling real-time media processing at scale
- Own service performance metrics, reliability targets, and continuous improvement initiatives
- Partner with engineering leaders to align media platform capabilities with broader Voice strategy
- Make key technology stack decisions that impact Twilio's media processing capabilities
- Company mission
- Information not specified
Primary stack
Core technologies
JavaAWSPython (Programming Language)TypeScriptReactDockerExcel (Advanced)Node.js
Benefits
- Information not specified
Requirements & details
- 5+ years of engineering management experience leading teams building distributed systems
- Understanding of Voice/VoIP infrastructure and media handling challenges
- Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
- Deep understanding of systems design, microservice architecture, and cloud infrastructure
- Experience managing complex technical tradeoffs between reliability, scalability, and feature development
- Track record of successfully delivering critical infrastructure projects with significant technical complexity
- Experience in improving developer velocity using AI tools
- Strong knowledge of performance optimization, reliability engineering, and operational excellence
- Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
- Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields
- Desired: Experience with SIP, RTP/RTCP or other communications protocols
- Desired: Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
- Desired: Background in building low-latency, globally distributed systems
- Desired: Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
- Desired: Experience in building Voice AI products
- Desired: Knowledge of cloud infrastructure on AWS or similar platforms
- Desired: Prior experience in telecommunications or communications platforms
- Location: Remote Ireland or UK
- Python, TypeScript, React, Node.js, Next.js, AWS, Docker, LLMs, AI Agents, n8n, LangChain, OpenAI, SAP Applications, Excel, ERP Systems
- Java
- AWS
- Python (Programming Language)
- TypeScript
- React
- Node.js
- Docker
- Excel (Advanced)