Senior Customer Success Manager (SaaS)
Job description
The Senior Customer Success Manager LATAM owns Wiser's customer portfolio in Latin America, mainly retailers and brands in Mexico, acting as main point of contact from onboarding to renewal. The role ensures clients get measurable value from Wiser's tools, protects and grows recurring revenue, and works with internal teams to meet client needs.
At a glance
- Work mode
- Remote · Mexico
- Languages
- Spanish – fluent, English – fluent
What you'll do
- Own the LATAM portfolio and act as the trusted advisor for each account, from day-to-day questions to executive relationships
- Prepare and lead renewal negotiations, identify upsell and cross-sell opportunities, and work with Account Executives to close them
- Lead onboarding and new projects: scope client needs, launch feasibility requests with Operations, and follow implementations through to go-live with the Engagement Manager
- Protect data quality by checking catalogues, matching and data feeds before they reach the client, and escalate issues quickly to Support and Operations
- Run regular business reviews (QBRs) that show clients the value and ROI of Wiser's tools
- Monitor account health and usage, flag at-risk accounts early, and drive escalations to resolution
- Keep Salesforce accurate: opportunities, renewal stages, health scores and account notes
- Share LATAM client and market feedback with Product, Operations and Marketing
What we're looking for
- 5+ years of experience in Customer Success, Account Management or consulting in a B2B SaaS or data business, including large or strategic accounts
- Proven track record on renewals, retention and upsell, with ownership of revenue targets
- Fluent Spanish and English, spoken and written
- Based in Mexico, with the right to work there
- Comfortable with data: able to read a dataset, spot inconsistencies and turn numbers into a business story
- Strong client presence: able to lead executive meetings, negotiations and escalations
- Autonomous and organized, able to work with a manager in a different time zone
- Experience with a CRM (ideally Salesforce) and excellent mastery of Microsoft Office Suite, including Excel and PowerPoint
Apply
Direct apply at Wiser Solutions
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About Wiser Solutions
The market intelligence platform built to help brands and retailers win at the decision point
Wiser's platform combines real-time data with category-specific expertise to convert visibility into action across all online channels. With visibility across 10 billion products, 130+ million ecommerce pages, and 150,000 sellers, Wiser empowers teams to act quickly, confidently, and competitively, to guide the shopper journey and capture more sales. Wiser's intelligence spans pricing, promotions, assortment, availability, compliance, and more.
Key facts
- Visibility across 10 billion products, 130+ million ecommerce pages, and 150,000 sellers
- Trusted by 750+ customers worldwide
- Intelligence spans pricing, promotions, assortment, availability, compliance, and more