BG
Senior Customer Success Manager (m/f/d)
Contract type
Ongoing
Work mode
Remote · Germany
Experience
Senior · Not stated
Level inferred from job title
Job description
Senior Customer Success Manager at Boardwise, responsible for helping enterprise customers implement, adopt and scale the Boardwise platform. The role combines customer success with consulting and change management for board offices and governance teams.
At a glance
- Work mode
- Remote · Germany
- Languages
- German – fluent, English – fluent
What you'll do
- Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
- Lead implementation and change projects with multiple stakeholders
- Consult customers on governance, meeting preparation, collaboration, and decision-making processes
- Facilitate onboarding sessions, workshops, trainings, and enablement formats
- Identify adoption risks and develop clear actions to increase usage and customer value
- Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders
- Share customer feedback and insights with Product, Tech, Sales, and Leadership
- Improve CS processes, playbooks, and scalable enablement materials
What we're looking for
- Based in Germany
- Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management
- Experience working with enterprise customers and complex stakeholder structures
- Strong communication and stakeholder management skills in German and English
- Ability to consult customers, lead workshops, and translate complexity into clear next steps
- Structured, proactive, hands-on, and customer-first mindset
- Strong understanding of corporate decision-making processes and organizational hierarchies
- Experience working with Executive Offices, Board Offices, or Corporate Secretariats
- Proven experience engaging with C-level executives and senior management
Nice to have
- Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar
Benefits
- 100% remote work and flexible working hours
- High ownership in a fast-growing SaaS company
- Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales
- Close collaboration with enterprise customers and senior stakeholders
- Transparent, trust-based culture with fast decision-making
- 2–3 offsites and workshops per year
- Clear development paths and a steep learning curve
Apply
About Boardwise GmbH
Key facts
- Fast-growing SaaS company
What they value
- Transparent, trust-based culture with fast decision-making