V
Senior Business Operations Specialist
Contract type
Ongoing
Work mode
Remote · Poland
Experience
Senior · Not stated
Level inferred from job title
Job description
A Senior Business Operations Specialist role supporting the Engineering team, driving operational excellence, financial planning, and strategic initiatives. The role involves cross-functional work with Finance, Engineering, and Procurement to manage budgets, forecasts, vendors, and KPIs.
At a glance
- Work mode
- Remote · Poland
- Languages
- English
What you'll do
- Lead Engineering financial planning: partner with Finance and Engineering leaders to build annual budgets, operating plans, and monthly and quarterly forecasts across headcount, cloud hosting, software, contractors, and maintenance
- Manage spend governance: maintain cost-center and budget ownership, review purchase requests, monitor commitments, and help leaders make informed tradeoffs while adhering to financial controls
- Produce variance analysis and forecasts: reconcile actuals against budget and forecast, identify material drivers, update outlooks, and present recommended actions to Finance and Engineering leadership
- Manage vendors and purchase commitments: track purchase orders, contracts, renewals, invoices, accruals, and spend timing; resolve discrepancies with Finance, Procurement, and business owners
- Maintain KPI governance: define metric owners and reporting standards, validate source data, track performance over time, and investigate material changes or inconsistencies
- Drive action tracking and follow-through: record decisions, owners, deadlines, and dependencies; maintain action logs; follow up on overdue commitments; and close the loop with stakeholders
- Maintain operational documentation and controls: document assumptions, processes, approvals, and decisions; retain supporting evidence; and ensure analyses and reporting are accurate and defensible
- Manage risks and escalations: maintain visibility into operational and financial risks, assess business impact, propose mitigation options, and escalate promptly when leadership decisions are required
What we're looking for
- Excellent English skills
- An analytical mindset; proficiency in Excel/Google Sheets, SQL, and data visualization tools (e.g., PowerBI, Tableau, Looker)
- Demonstrated financial and accounting capability through prior experience in financial planning, business operations, accounting, or finance
- Working knowledge of accruals, expense recognition, budgeting, forecasting, and variance analysis
- Clear, proactive communication with technical and non-technical stakeholders, including concise status updates, explicit ownership, and timely escalation of risks or blockers
- Exceptional attention to detail and a disciplined approach to validating data, reconciling inconsistencies, and documenting assumptions before sharing conclusions
- Demonstrated ability to manage multiple initiatives, establish priorities, maintain organized records, meet deadlines, and follow through reliably without losing sight of details
- Comfortable operating in an ambiguous, fast-paced environment
- Proactive, curious, and willing to challenge the status quo
Your team
Engineering
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About Vonage
Global cloud communications leader
Vonage is a global cloud communications leader providing fully programmable-based unified communications, contact center solutions, and communications APIs.
Key facts
- cloud communications
- Brands such as Airbnb, Viber, WhatsApp, and Snapchat use Vonage to accelerate their digital transformation
Partners & customers
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