(Senior) Account Manager - Sustainability
Job description
Account management role for enterprise customers of a food-system climate software company, owning a portfolio end-to-end from onboarding and adoption through retention and ARR growth. Also involves onboarding sustainability managers, farm technicians and farmers to the RootOS platform and guiding their data collection.
At a glance
- Work mode
- On-site · Berlin, Germany
- Languages
- German – C2, English – C1+
What you'll do
- Grow annual contract values of existing enterprise customers
- Translate our impact into tangible business value for economic buyers
- Lead renewal negotiations and drive upsell opportunities with existing customers
- Expand our reach within global enterprises across new regions, teams, and decision-makers
- Build and nurture strong relationships with clients as their trusted climate advisor and single point of contact, coordinating internal expertise to deliver clear, actionable guidance on sustainability topics
- Represent the customer voice and needs internally to provide input for product development
- Educate users and guide them toward measurable progress on their Net Zero journey
- Onboard sustainability managers, farm technicians, and farmers to the platform and guide their data collection efforts
- Ensure high data integrity, partner with trusted farm-level data sources, and meet data coverage targets
- Collect, consolidate, and prioritize product feedback
What we're looking for
- 3+ years of experience in customer-facing roles (ideally B2B SaaS, consulting, or startup/scale-up environments) where you built and nurtured strong client relationships end-to-end
- Hands-on, reliable, and detail-oriented; thrives in fast-changing, early-stage environments, juggles multiple priorities, and ensures nothing falls through the cracks
- People-centric and proactive; empathetic, approachable, and able to communicate clearly while keeping customer outcomes and business priorities aligned
- Excellent German (C2) and English (C1+)
Your team
Account Management
Cross-disciplinary team that brings together sales and account managers, product experts and customer success specialists; you will work closely with Alina, our Account Management leader.
How to get hired
- 1End-to-end process aimed at 10 working days; prep material sent for each step and transparency maximised at every step
Apply
About Rootglobal
We build software that helps companies along the food system get to Net Zero. We raised >€10m in funding, launched our enterprise product, signed and onboarded some of the largest F&B players in Europe, and put together what we believe is the best-suited early stage tech team in Europe.
Mission
We build software that helps companies along the food system get to Net Zero.
Key facts
- ~31% of global GHG emissions originate from food-related activities
- Raised >€10m in funding
- Launched enterprise product
- Signed and onboarded some of the largest F&B players in Europe