Provider Data Operations Lead
Job description
The Provider Data Operations Lead is a provider data and production workflow expert within a payor healthcare environment, responsible for creating, implementing, and optimizing production workflows while driving team performance against goals and KPIs. The role provides day-to-day coaching and leadership to support staff and partners with cross-functional stakeholders.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote
- Pay
- USD 55,890 – 73,355 / year
What you'll do
- Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks
- Manage your team's outcomes, monitor dashboards, and track operational KPIs, conducting root-cause analysis and constructing action plans when issues arise
- Understand and be connected to the type of work your team does on a daily basis, being able to make volume-based decisions that best serve our customers
- Serve as a central communicator by leading team huddles with Oscar colleagues, connecting colleagues to the mission, vision, and values of Oscar, and providing guidance and motivation to achieve daily operational objectives
- Be a culture carrier, driving engagement with your team by creating an inclusive and inviting culture that aligns with Oscar's core values
- Actively lead and participate in continuous improvement activities that drive or influence the improvement and development of a high performing production team
- Identifying and closing gaps on existing operational workflows
- Work collaboratively across production and other Oscar teams to implement best practice
- Compliance with all applicable laws and regulations
- Other duties as assigned
What we're looking for
- 2+ years experience of provider data experience with a health insurance company
- 1+ year of direct people management experience
- 1+ years of experience using data and metrics to drive improvements
- 1+ years of experience working with teams in multiple locations and multiple disciplines
- Work according to the Work Location section above
Nice to have
- Bachelor's degree
- Lean Six Sigma or Process Improvement certification
- Prior healthcare and/or insurance experience
- Advanced Google Suite or Microsoft Office capabilities
- 2+ years experience solving complex inquiries
- 1+ years managing projects
Your team
Network Operations
Benefits
- Medical, dental, and vision benefits
- 11 paid holidays
- Paid sick time
- Paid parental leave
- 401(k) plan participation
- Life and disability insurance
- Paid wellness time and reimbursements
- Unlimited vacation program
- Annual performance bonuses
Apply
About Oscar
The first health insurance company built around a full stack technology platform
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
Mission
To create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family
Key facts
- 2012
- health insurance
- First health insurance company built around a full stack technology platform
- Started in 2012