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Product Associate / Product Manager, Training & Enablement
Contract type
Ongoing
Work mode
Remote · Mozambique, DRC
Experience
3 years
Job description
A product enablement role at GiveDirectly that turns new survey designs, program changes and Salesforce releases into training materials, live training, demo videos, release notes and layered internal communications for country operations staff. The role is anchored on the 2027 rollout consolidating country programs onto common Salesforce builds.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Mozambique, DRC
- Languages
- English – professional written fluency, Portuguese – professional working proficiency, French – professional working proficiency
- Apply before
- October 5, 2026
What you'll do
- Build training materials that make new designs usable in the field, e.g. turning new survey designs, program changes, and Salesforce releases into practical training decks, job aids, quick-reference sheets, and step-by-step guides written for use on a tablet in the field
- Write internal communications pitched to the level of the reader, producing the version each audience needs: the why and risk for a Country Director; timeline, staffing and cost implications for a Program Director; supervision and quality-check changes for a Field Manager or Assistant Field Manager; and exactly what to do differently tomorrow for a Field Officer
- Deliver training live, and record it when live doesn't scale, e.g. running training sessions with country teams before a rollout in person or remotely, recording screen-capture demo videos of new builds and flows, and building a library new staff can be pointed to
- Own release notes and change documentation, writing clear release notes as changes ship to the common Salesforce build and keeping documentation current
- Work across English, Portuguese and French, producing or adapting materials so Mozambique and DRC teams receive them in a usable language on the same timeline, and managing translation support where own languages don't reach
- Be a useful pair of hands to a small, fast-moving product team, e.g. ad-hoc support across the Program Design team such as pulling together a briefing, cleaning up a deck, taking notes and turning them into actions, chasing an open item across countries
- Close the loop from the field back to design, noticing recurring questions in training, designs that cannot be explained simply, or field teams quietly working around a change, and bringing that back to design owners
What we're looking for
- Exceptional alignment with GiveDirectly Values and active demonstration of core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity
- English professional written fluency, plus professional working proficiency in Portuguese or French
- Prior experience as a Field Officer, or in a directly equivalent frontline data-collection or enrollment role, at GiveDirectly or a comparable cash transfer, humanitarian, or survey organization
- Excellent written English: clear, short, and organized, with a real instinct for what a reader needs and what they can be spared
- Professional working proficiency in Portuguese or French, including written
- Experience producing training or instructional material, and delivering training live to groups
- Ability to translate technical or system changes into plain, practical instruction without losing the parts that matter
- Organized and self-directed enough to run a queue of requests from several stakeholders, and to say clearly when it is over capacity
- Willingness to travel to field sites, including rural and low-infrastructure locations
Nice to have
- Comfort recording and lightly editing screen-capture demo videos (e.g., Loom or similar)
- Familiarity with GiveDirectly's core systems — Salesforce, CommCare, Call Center Studio
- Experience writing release notes, product documentation, or change communications
- Formal training in instructional design or adult learning
- Experience delivering training across languages, or working with interpreters and translators
- Progression from Field Officer into a supervisory role (AFM/FM), giving sight of what supervisors need as well as what field staff need
- English, Portuguese and French all three
- Additional languages spoken in our countries of operation
Your team
Program Design team
A small, fast-moving product team; requests come primarily from the STPM, Large Transfers (2027 build rollout) and the 2028 Design Lead, with the Senior Director, Product arbitrating priorities
Apply
About GiveDirectly
GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. Our work has been covered by The Economist, NPR, TED, and The Washington Post. We are one of Time100's Most Influential Companies of 2026. Our culture is candid, analytical, and non-hierarchical.
Mission
We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up.
Key facts
- 2011
- Delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011
- One of Time100's Most Influential Companies of 2026
- Planning to grow delivery roughly tenfold by 2028
- Work covered by The Economist, NPR, TED, and The Washington Post
What they value
- Candid
- Analytical
- Non-hierarchical
- High ownership
- Real professional growth