ML
Praktikum Customer Service & Operations (w/m/d) - Dein Start in den Tourismus
Contract type
One-time
Work mode
Hybrid · Hamburg, Germany
Experience
3 years
Job description
A three-month internship in Customer Service/Operations at a cruise excursion booking platform in Hamburg, starting February 2027, supporting customer enquiries and agency correspondence.
At a glance
- Employment
- Internship
- Work mode
- Hybrid · Hamburg, Germany
- Languages
- German – fluent, English – fluent
What you'll do
- Advise customers by answering and processing enquiries and bookings by email and telephone
- Correspond with local agencies by email and telephone in German and English
- Create, check and send customer documents
- Use Outlook, Microsoft Office and the in-house booking system
What we're looking for
- Advanced studies, preferably in tourism or a similar field, with very good written and spoken German and English
- Enjoyment of customer communication and good expression
- Organised, careful and independent working style
- Teamwork, friendliness, hands-on attitude and willingness to take responsibility
- Good MS Office skills
Nice to have
- Experience in service, especially in tourism or the cruise sector, is an advantage
Your team
Customer Service/ Operations
Benefits
- Room to help shape one of the most exciting tourism start-ups
- Your suggestions and ideas are welcome; they want your personal touch
- Young, dynamic atmosphere with flat hierarchies, fast decisions and an open culture
- Flexible working hours with regular home office days
- Modern office in the heart of Hamburg with good transport links, lounge, drinks fridge, organic fruit and table tennis
- Regular team events
Apply
About Meine Landausflüge
The leading booking platform for individual excursion experiences in the cruise industry
A young, ambitious team in Hamburg that selects local providers worldwide and works with renowned tourism sales partners from the DACH region.
Mission
To enable cruise guests to have more individual and intensive experiences in the destinations through small groups and personal, family-style excursions
Key facts
- Hamburg, Germany
- Works with renowned tourism sales partners from the DACH region
- Carefully selects local providers worldwide
What they value
- Flat hierarchies, fast decisions and a positive, open corporate culture
- Employee ideas and suggestions are important and welcome