Product Owner Werkplek & Support
Job description
As Product Owner Workplace & Support you set the vision, roadmap and priorities for Univé's workplace and support services, including Microsoft 365, peripherals and the external service desk.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Hybrid · 1 days/week in office · Zwolle, Netherlands · Assen, Netherlands
- Languages
- Dutch – fluent
- Pay
- EUR 65,807 – 94,551 / year
What you'll do
- Develop and maintain the vision, roadmap and backlog for Workplace & Support
- Prioritise developments, incidents and structural improvements
- Translate IT goals and employee needs into concrete priorities
- Give direction to the Microsoft 365-based workplace, peripherals and supporting services
- Steer on speed, predictability, quality and user satisfaction
- Maintain close contact with stakeholders such as Regional Univé's and decentral administrators
- Align with engineers, architects, security, service management, suppliers and other IT teams
- Operationally steer the external service desk and other suppliers together with the team
- Use signals and recurring questions from Support to structurally improve the workplace
- Give direction to lifecycle management, upgrades, migrations and renewals
- Translate opportunities in automation, self-service and AI into concrete improvements
- Organise and prepare Scrum activities including sprint planning, reviews and retrospectives
What we're looking for
- Demonstrable experience defining vision, roadmap and priorities for an IT product or service
- Able to weigh interests and take and substantiate clear decisions
- Able to give direction and focus to a team from a Product Owner role without formal management
- Strong in stakeholder and relationship management, bringing engineers, users, management and suppliers along
- Experience with external IT service providers and realising improvements in operational collaboration
- Understands workplace services and IT to be a substantive discussion partner
- Experience improving service delivery and steering on speed, predictability and customer experience
- Able to handle resistance, question existing practices and hold course amid uncertainty
- HBO/WO working and thinking level
Nice to have
- Experience with Microsoft 365 is welcome
- Experience with larger transitions or insourcing IT services is a plus
Your team
IT Kern Services - Werkplek & Support
Team of functional administrators, IT specialists and a Business Information Analyst; service desk and local management in Zwolle and Assen currently delivered by an external partner.
Benefits
- Salary in scale 10 between € 65,807 and € 94,551 gross per year
- 13th month
- Variable Collective Performance Bonus of up to 9% of annual salary
- Terms of employment choice system: time for money or money for time
- 26 vacation days at a 38-hour working week
- Good study costs scheme
- Good pension provision
- Travel allowance for commuting and a home-working allowance
- Discount on damage and health insurance at Univé
How to get hired
- 1A screening is part of the application procedure
- 2An assessment may be part of the application procedure
Apply
About Univé
A cooperative organisation that always stands close to its members and focuses on offering financial security
Univé is a cooperative insurer; its growing IT department delivers scalable technology and processes, data use, integration and standardisation to contribute strategically to continuity and innovation.
Mission
To transform the IT landscape and IT organisation within the Univé Formula into an agile, innovative, manageable and future-oriented platform organisation
Key facts
- Netherlands
- IT Kern delivers the IT foundation with which Univé can realise its goals
- IT Kern Services focuses on workplace services, first-line user support, process and service management and consultancy
- The service desk and local management in Zwolle and Assen are currently delivered by an external partner
What they value
- Development is important at Univé, both for the service you are responsible for and for yourself