HD
Platform Support Specialist
Contract type
Ongoing
Work mode
Remote
Experience
Mid-level · 2+ years
Job description
Customer and technical support role at Health Hue Digital, answering tickets, chats and calls from med spa and aesthetic clinic staff who use the Health Hue Hub platform for booking, patient records, payments, messaging and marketing.
At a glance
- Work mode
- Remote
- Languages
- English
What you'll do
- Answer support tickets, chats and calls from clinic owners and front-desk staff
- Troubleshoot booking, calendar, payment, messaging and account settings issues
- Reproduce bugs and write clear reports for the product and engineering teams
- Walk clinic staff through features over screen share
- Write and update help articles for the questions that come up most
- Track response and resolution times, and flag patterns before they become outages
What we're looking for
- 2+ years in customer or technical support, ideally for a SaaS product
- Clear, friendly written English, including when the customer is frustrated
- Comfortable learning a large platform and explaining it to non-technical people
- Organized across many open tickets at once
- Available for a shift that covers North American business hours
Nice to have
- Experience supporting clinics, salons, spas or other appointment-based businesses
- Familiarity with CRM, scheduling or EMR software
- Experience with patient privacy rules (HIPAA or PHIPA)
Apply
About Health Hue Digital
Health Hue Hub is the platform med spas and aesthetic clinics use to run their day: booking, patient records, payments, messaging and marketing.