ORDER MANAGEMENT & SHIPPING EXPERIENCE SR MANAGER
Job description
Own and scale the entire post-purchase operations function for a DTC eCommerce group, from order execution and delivery to shipping experience and unboxing. The role turns operations into a growth lever by improving delivery performance, customer satisfaction, and retention.
At a glance
- Work mode
- Remote
- Languages
- English – Intermediate to Advanced
What you'll do
- Own the entire post-purchase experience — from order execution to delivery, shipping experience, and unboxing
- Eliminate operational friction at scale: backlog, errors, backorders, partial shipments, and inefficiencies
- Drive delivery performance globally, optimizing speed, cost, and customer satisfaction
- Turn operations into a growth lever by improving NPS, reducing detractors, and increasing repurchase
- Lead ERP evolution and automation (NetSuite, Shopify, integrations) to build scalable, efficient systems
- Design packaging & subscription experiences that elevate brand perception and retention
- Build and lead a high-performance team with full ownership of results
What we're looking for
- 7+ years of experience in Operations, Logistics, Fulfillment, or Supply Chain — ideally within eCommerce, DTC, or high-volume environments
- 3+ years leading teams in complex, multi-market operations with full ownership of results
- Strong experience managing Order Management Systems, ERP (NetSuite or similar), and eCommerce platforms (Shopify or similar)
- Proven track record of improving operational KPIs such as on-time delivery, backorders & partial orders, shipping costs & efficiency, and customer experience metrics (NPS, detractors)
- Advanced skills in data analysis and process optimization: Excel / Google Sheets (formulas, pivot tables, data analysis)
- Ability to turn data into decisions and scalable processes
- Experience working cross-functionally with Demand Planning, Logistics, Customer Care, and Tech/IT teams
- Strong understanding of last-mile delivery, carrier management, and international shipping operations
- Experience leading or collaborating on systems improvements, automations, or ERP implementations
- English: Intermediate to Advanced (written and spoken)
Benefits
- 100% Remote
- USD competitive salary
- Paid time off
Apply
Direct apply at Trafilea
Opens the job posting at Trafilea
About Trafilea
Consumer Tech Platform for Transformative Brand Growth
Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint. We combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.
Mission
We're building the AI Growth Engine that powers the next generation of consumer brands.
Key facts
- 500+ talents
- Consumer Tech / eCommerce
- Over $1B+ in cumulative revenue
- 12M+ customers
- 500+ talents across 19 countries
- Own and operate own digitally native brands (not an agency)
- Presence in Walmart, Nordstrom, and Amazon
- Strong global D2C footprint
- 100% Remote
Partners & customers
What they value
- We build and scale our own brands
- We invest in AI and automation like few others in eCom
- We test fast, grow fast, and help you do the same
- Be part of a dynamic, diverse, and talented global team