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Onboarding Specialist - Aix en Provence
Contract type
Ongoing
Work mode
Remote · France
Experience
3 years
Job description
An Onboarding Specialist role at Salonkee, training and supporting beauty salon clients in using the company's all-in-one software, managing their own region autonomously.
At a glance
- Employment
- Full-time
- Work mode
- Remote · France
- Languages
- French – native, English – professional
What you'll do
- Onboard and train clients on the solution through 2-3 hour training sessions.
- Advise clients and share product expertise to help them get the most from their subscription.
- Act as the first point of contact for any client question or request.
- Manage and follow up with clients with the goal of delivering exceptional service and exceeding expectations.
- Manage the assigned region with full autonomy.
What we're looking for
- Hold a bachelor's degree or equivalent experience.
- First successful experience in account management or customer relations.
- Strong analytical skills combined with a creative approach to problem solving.
- Excellent interpersonal skills, able to build immediate trust with independent entrepreneurs.
- Digital native, comfortable with SaaS tools and tech environments.
- Driving licence (B) is essential.
- Native French.
Nice to have
- Professional English appreciated for collaborating with international teams.
- CRM proficiency is a real plus.
Benefits
Structured onboarding: product training, field support with your manager in the first weeks, and access to experience of teams in 6 other countries.
- Company vehicle, fuel card and toll badge.
- Autonomous organisation with a trust-based framework for managing your schedule.
- 25 days of leave plus additional rest days (under conditions).
- Health insurance.
- Meal vouchers.
- Direct access to leadership and real influence on commercial strategy from the first months.
- Opportunity to be part of a success story with tangible impact on the beauty and wellness sector.
- Regular company events to strengthen team cohesion and create networking opportunities.
Apply
Direct apply at Salonkee
Opens the job posting at Salonkee
About Salonkee
One of the fastest-growing beauty-tech companies in Europe.
Salonkee helps thousands of salons simplify their daily operations and deliver an outstanding customer experience with an all-in-one software for booking, payments and client management.
Mission
To shape the future of the beauty industry through innovation, collaboration and a resolutely human approach.
Key facts
- beauty-tech
- Helps thousands of salons simplify their daily operations.
- Teams already in place in 6 other countries.
What they value
- Innovation, collaboration and a resolutely human approach.
- Innovation thrives in an environment where everyone feels included and valued.
- Equal opportunity and diversity.