Onboarding Coach - LATAM
Job description
Onboarding Coach at Cloudbeds who trains hospitality clients on the company's hotel management platform, tailoring it to their business needs and ensuring they gain confidence in using the system. The role sits within the Customer Onboarding Team and combines client training, support and relationship building.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Latin America
- Languages
- English – Fluent, Spanish – Fluent, Portuguese
What you'll do
- Facilitate client onboarding, training, and ongoing support via video, phone, and email.
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
- Partner with Sales to define success, demonstrate ROI, and drive retention.
- Build strong client relationships to encourage loyalty and promote product adoption.
- Develop a deep understanding of Cloudbeds' products and customer needs.
- Contribute to training materials and stay updated on system changes.
- Record activities in Salesforce, gather feedback, and share insights for product improvements.
What we're looking for
- Communicate product offerings clearly and synthesize feedback for internal teams.
- Share customer insights and opportunities across departments to drive alignment.
- Manage multiple projects or accounts with strong organizational and proactive skills.
- Empower clients to become self-sufficient during onboarding and beyond.
- Deliver exceptional communication with empathy and a customer-focused approach.
- Over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
- At least 2 years of relevant industry experience in customer-facing roles.
- Native or Fluent in both English and Spanish.
- Currently authorized to work in the location where the position is located without requiring visa sponsorship.
Nice to have
- Portuguese is a plus
Your team
Customer Onboarding Team
Close-knit and collaborative team living the motto "more reservations, happier guests" by working closely together to provide exceptional support and ensure a seamless onboarding experience for customers.
Benefits
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer
Apply
Direct apply at Cloudbeds
Opens the job posting at Cloudbeds
About Cloudbeds
More reservations, happier guests
Cloudbeds' platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. Founded in 2012, the company is a completely remote team of 650+ team members across 40+ countries.
Mission
We're not just building software, we're transforming hospitality.
Key facts
- 650+ team members
- 2012
- Hospitality technology / hotel management software
- Platform powers hotels across 150 countries
- Processes billions in bookings annually
- Integrates with hundreds of partners
- Team of 650+ team members across 40+ countries
- Team speaks 30+ languages
- Winner – Hotel Management Software | HotelTechAwards (2026)
- Overall 10 Best Places to Work | HotelTechAwards (2026)
- Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)
- Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)
- Most Loved Workplace® Certified (2024)
What they value
- Everyone is Welcome - A Culture of Inclusion
- Remote First, Remote Always