Mid Market Onboarding Coach

• Strong AI Smarts: exceptional technical aptitude and learning agility, picking up new tools quickly and leveraging AI
• Hospitality Heart: proven ability in emotional intelligence and trust-building, comfortable engaging directly with customers at all levels
• 4+ years of hospitality operations experience, preferably in leadership or senior operational roles within hotels, resorts, hotel groups, or hospitality management companies
• Expertise in hotel operations, including front office, reservations, revenue management, guest services, distribution, and property management systems
• Experience managing complex customer onboarding, implementation, training, change management, or customer success initiatives
• Ability to engage and influence stakeholders at multiple levels, from operational users to property leadership and executive decision-makers
• Strong consultative, problem-solving, and project coordination skills, with the ability to manage multiple high-value customer engagements simultaneously
• Proven ability to drive customer adoption, operational improvements, and business outcomes through technology solutions
• Communicate product offerings clearly and synthesize customer feedback into actionable insights for internal teams
• Deliver exceptional communication with empathy and a customer-focused approach
• Comfortable working cross-functionally in a fast-paced, remote-first environment while balancing multiple priorities and customer needs
• Currently authorized to work in the location where the position is located without requiring visa sponsorship

Customer Onboarding Team

A fully remote group of former hoteliers and customer experience professionals, focused on removing unnecessary manual work so we can spend more time on building and strengthening relationships and ensuring customers feel confident and supported from day one.