IT Service & Project Manager (m/w/d) Bonn

H&G Hansen & Gieraths EDV Vertriebsgesellschaft mbH

Contract type

Ongoing

Work mode

On-site · On-site (see listing for address)

Experience

Mid-level · 3+ years

Job description

Independently manage assigned customers as the first point of contact for operational service and project topics
Plan and moderate regular service and coordination meetings, prepare decisions, and consistently follow up on agreed measures
Coordinate customer projects from requirements gathering to handover into operations, ensuring clear goals, responsibilities, timelines, and up-to-date documentation
Collaborate closely with technical consultants, Value Management, sales, and team colleagues to translate customer requirements into suitable services
Accompany the introduction of new or changed IT services and coordinate required tests, alignments, and training
Support presales in capturing and structuring requirements and in creating technical service descriptions and decision bases
Company mission
H&G is a family-run, nationwide IT system house headquartered in Bonn, where around 200 dedicated people make IT a success factor for companies and public sector clients every day

Broad range of tasks with the opportunity to gradually expand your professional focus
Development opportunities in IT Service Management and Service Delivery, IT project management, customer consulting and service reviews, and presales and technical conception
A committed team that supports each other and a structured, personal onboarding
An open corporate culture with flat hierarchies, short communication paths, and room for your ideas
A family-friendly working environment
Training and certification offerings

Completed degree in Business Informatics, Computer Science, or Business Administration with an IT focus, or equivalent IT training/qualification
Ideally two to five years of professional experience in the IT environment, project management, or service management
Enjoy direct customer contact and act in a binding, professional, and solution-oriented manner
Ability to structure multiple topics simultaneously, set priorities, and reliably follow up on agreements
Good basic technical understanding and ability to communicate requirements clearly between customers, technology, and sales
Independent working style, taking responsibility, and involving relevant stakeholders in a timely manner
First experience with classic and agile project management methods
Fluent German in spoken and written form and able to communicate in English
Information not specified
Project Management