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Head of Customer Engineering (x/f/m)
Contract type
Ongoing
Work mode
Hybrid · Nantes, France · Levallois-Perret, France
Experience
Lead / principal · Not stated
Level inferred from job title
Job description
Lead Doctolib's Customer Engineering organization of about 50 people across four teams, setting strategy and guiding the function through a transformation.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Hybrid · Nantes, France · Levallois-Perret, France
- Languages
- French – C1, English – C1
What you'll do
- Define and communicate the vision, priorities and operating model of Customer Engineering.
- Lead and develop the managers, clarify responsibilities and build a healthy management culture.
- Guide the organization through its transformation by providing stability, context and direction.
- Strengthen collaboration between Customer Engineering and Sales, Account Management, Support, Tech and Product teams.
- Ensure technical implementation, data migration, engineering support and technical success deliver measurable value.
- Improve scalability through service models, capacity planning, quality standards, tools, automation and responsible AI use.
What we're looking for
- Significant experience leading a customer-facing technical organization of about 40+ people, managing managers.
- Strong track record in organizational transformation and change management.
- Calm, empathetic and credible leadership style that builds trust during change.
- Excellent communication skills, including explaining complex decisions and influencing senior stakeholders.
- Professional proficiency in French and English (C1 minimum).
Nice to have
- Enough technical depth to challenge assumptions, understand client architectures and decide on integrations, APIs and data management.
- Experience building scalable operating models or customer-facing technical services organizations.
- Data-driven approach to prioritization, capacity planning and continuous improvement.
Your team
Customer Engineering
An organization of 50 people in four teams covering technical implementation, data migration, engineering support and technical success.
Benefits
- Health insurance fully covered by Doctolib (base plan) for employees and their children.
- 25 days of paid leave and 12 to 14 RTT days per year.
- Free mental health and personalized coaching program with Moka.care.
- 10 days per year of remote work from abroad.
- Meal vouchers worth €8.50 per day, with €4.50 covered by Doctolib.
- Membership in Doctolib's value-sharing plan, DoctoGrowth.
- Comprehensive 3-month onboarding program including Doctolib Academy and various trainings.
- Works council subsidy for partial reimbursement of sports or leisure activities.
- 50% reimbursement of public transport subscription.
- ParentCare program with birth leave covered 100% the first month and 75% the second.
- Support package for employees with disabilities or caregivers, including remote work adaptation and paid medical leave.
- Relocation assistance for international mobility.
How to get hired
- 1Interview with a recruiter to discuss background, motivations and fit.
- 2Meeting with senior managers / business case: a take-home case study presented to managers.
- 3Interview with the department director.
- 4Reference check.
Apply
About Doctolib
Improve health for everyone
Doctolib believes that the more diverse the ideas, the more its product will truly improve health for everyone.
Key facts
- Health tech
- Customer Engineering is at the heart of the client lifecycle at Doctolib.
- The Customer Engineering organization has 50 people in four teams.
Partners & customers
Moka.care
What they value
- Applications are assessed only on qualifications and motivation, without discrimination.
- Diversity of ideas improves the product for everyone.