PF
German Speaking Partner Technical Solutions Consultant - Work In Sofia, Bulgaria
Contract type
Ongoing
Work mode
On-site · Sofia, Bulgaria
Experience
3 years
Job description
A German-speaking Partner Technical Solutions Consultant role in Sofia, Bulgaria, providing high-level technical guidance, troubleshooting and relationship management for partner organizations within a customer support services department.
At a glance
- Work mode
- On-site · Sofia, Bulgaria
- Languages
- German – fluent
What you'll do
- Act as the primary point of contact for technical inquiries within the customer support services ecosystem
- Provide expert-level troubleshooting and technical resolution to partner organizations
- Maintain a high level of customer satisfaction by delivering professional support in German
- Collaborate with cross-functional departments to refine technical processes and service delivery
- Document all partner interactions accurately within the CRM to ensure a seamless support experience
- Identify opportunities for technical improvement and advocate for partner needs
- Manage escalated issues with precision to ensure timely resolution and partnership continuity
What we're looking for
- Native or fluent German (spoken and written)
- Valid EU passport (mandatory)
- Proven experience in a technical support or customer support services role
- Strong analytical thinking and problem-solving capabilities
- Excellent communication skills with the ability to explain complex technical solutions clearly
- Availability for on-site work in Sofia, Bulgaria
Your team
customer support services department
Benefits
Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Monthly Performance Bonus
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About Patrique Mercier Recruitment Fr
Mercier Consultancy Group is a premier international staffing firm dedicated to bridging elite talent with industry-leading organizations across Europe. As experts in the BPO and customer support services sector, we pride ourselves on delivering bespoke recruitment solutions that empower professionals to excel in global careers.
Key facts
- staffing and recruitment
- Experts in the BPO and customer support services sector
- Delivers bespoke recruitment solutions across Europe